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- Module 1: Learn about Microsoft Cloud for Retail and what it can do.
In this module, you'll:
- Learn about current retail trends and demands.
- Get an overview of Microsoft Cloud for Retail.
- Explore priority retail scenarios and featured capabilities of the solution.
- Module 2: Learn about the Microsoft products that you'll need to access different capabilities and how to set up a training environment for this learning path.
In this module, you'll:
- Discover Microsoft Cloud for Retail capabilities and product mapping.
- Learn about the applications that are required to deploy Microsoft Cloud for Retail.
- Learn how to obtain trial licenses for completing this training.
- Set up a Microsoft Cloud for Retail training environment.
- Module 3: Learn about Microsoft Cloud for Retail unified customer profile
In this module, you will:
- Create and set up Dynamics 365 Customer Insights - Data.
- Create storage accounts and upload data.
- Set up the Retail churn model in Dynamics 365 Customer Insights - Data.
- Learn about Retail churn model output.
- Module 4: Learn how to use Dynamics 365 Intelligent Order Management to streamline curbside pickup and provide customers with real-time inventory and order status.
In this module, you’ll:
- Streamline returns management and enable flexible return scenarios.
- Use AI and anomaly detection models to identify and address fulfillment constraints and improve delivery times while reducing costs.
- Give customers ordering flexibility such as home delivery, curbside pickup, and pick up in-store with connected ordering and fulfillment tools.
- Offer real-time inventory availability and order status with AI, providing a single solution to order-fulfillment orchestration.
- Module 5: Learn about Microsoft Clarity.
In this module, you’ll:
- Create a Microsoft Clarity project.
- Integrate Microsoft Clarity with a custom website.
- Interact with Microsoft Clarity dashboards, heatmaps, and recordings.
- Module 6: Learn how to integrate Microsoft Teams with Dynamics 365 Commerce.
In this module, you'll:
- Create an app registration and set up the required permissions.
- Enable the integration between Dynamics 365 Commerce and the Task management app in Teams.
- Play the role of a retail communications manager who will sign in to Teams and publish a task.
- Play the role of a store manager who will sign in to the POS app from Dynamics 365 Commerce and assign a task.
- Play the role of a store employee who will view the assigned task and mark it as complete.
