- Module 1: Ongoing management is required as new employees start, or if their needs change. Learn how to manage voice user configuration, including enabling voice services and adjusting voice configuration.
- Enable users for Teams Phone and using Calling Plans (or Operator Connect if it’s configured for your tenant).
- Enable users for Direct Routing.
- Manage per-user options for Teams Phone.
- Module 2: Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.
- Understand scenarios for using Teams Phones, Teams Displays, and Microsoft Teams Rooms with voice services.
- Differentiate between the different options for deployment and management of devices.
- Deploy Teams Phones and Teams Displays.
- Configure voice services for Microsoft Teams Rooms.
- Manage Teams Devices in the Teams Admin Center.
- Module 3: Troubleshooting is an important task that includes troubleshooting of phone number assignment, call failure and quality issues, client issues, and device issues. Call Analytics and Call Quality Dashboard are also covered for reporting and troubleshooting.
- Diagnose and troubleshoot phone number assignment.
- Diagnose and Troubleshoot Microsoft Teams Client Issues.
- Diagnose and troubleshoot call failures and quality issues.
- Report on and Troubleshoot Teams Calls with Call Quality Dashboard (CQD).
- Diagnose and Troubleshoot Direct Routing Issues.
- Troubleshoot and Monitor Teams devices.
After completing this module, you will be able to:
At the end of this module, you will be able to:
At the end of this module, you will be able to:
