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Microsoft

Troubleshoot Microsoft Teams

Microsoft via Microsoft Learn

Overview

  • Module 1: Describe the role of the Teams administrator. Identify common Teams problems. Explain how to approach the resolution process with Microsoft Teams.
  • After completing this module, you’ll be able to:

    • Describe the role of the Teams administrator.
    • Identify common Teams problems.
    • Explain how to approach the resolution process with Microsoft Teams.
  • Module 2: We will look at how to monitor and troubleshoot audio and video quality issues, together with emergency calling and direct routing issues.
  • After completing this module, you’ll be able to:

    • Understand and troubleshoot media flow.
    • Use the Call Quality Dashboard to investigate audio and video issues.
    • Troubleshoot emergency calling issues.
    • Troubleshoot direct routing issues.
  • Module 3: Learn how to troubleshoot meeting creation, attendee access, meeting recording issues, and content sharing. Learn how to optimize live events, and how to troubleshoot messaging issues.
  • After completing this module, you’ll be able to:

    • Troubleshoot Teams meetings.
    • Troubleshoot live events.
    • Troubleshoot messaging.
  • Module 4: Learn how to deploy, configure, and maintain Teams client software, and how to troubleshoot Teams client startup and performance issues. Learn how to configure and troubleshoot Microsoft Audio Conferencing, call setup and troubleshoot phone system issues.
  • After completing this module, you'll be able to:

    • Configure and troubleshoot Teams clients.
    • Configure and troubleshoot Teams services.
  • Module 5: We will discuss federation and interoperability between Teams and Skype for Business.
  • After completing this module, you will be able to:

    • Understand how to troubleshoot interoperability issues between Teams and Skype for Business, or Skype.
    • Understand how to troubleshoot federation issues, including federation policies and domain lists.
  • Module 6: Learn how to troubleshoot account authentication, review sign-in logs, and troubleshoot both member and guest access issues. Learn how to validate network configuration and to configure Conditional Access policies.
  • After completing this module, you’ll be able to:

    • Troubleshoot account and network issues.
    • Troubleshoot member sign-in issues.
    • Troubleshoot guest access issues.
  • Module 7: You will learn how to troubleshoot the issues that arise in public and private channels, including working with apps. You will learn how to configure and validate app permission policies, and setup policies. You will also learn how to define permissions and policies for public and private channels.
  • After completing this module, you'll be able to:

    • Describe how to troubleshoot app issues in channels.
    • Understand how to configure app permission and setup policies.
    • Understand how to troubleshoot private and public channels.
  • Module 8: You will learn how to troubleshoot file sharing problems.
  • After completing this module, you'll be able to:

    • Troubleshoot private chat (P2P) file issues.
    • Troubleshoot file issues for private channels.
    • Troubleshoot file issues for public channels.

Syllabus

  • Module 1: Introduce troubleshooting Microsoft Teams
    • Introduction
    • Describe Teams
    • Describe Teams administration
    • Diagnose common Teams problems
    • Use a troubleshooting methodology
    • Perform initial data collection
    • Develop and implement a plan of action
    • Knowledge check
    • Summary
  • Module 2: Troubleshoot Microsoft Teams Voice Issues
    • Introduction
    • Explore audio and video quality issues
    • Understand emergency calling issues
    • Troubleshoot direct routing issues
    • Knowledge check
    • Summary
  • Module 3: Troubleshoot Microsoft Teams meetings live events and messaging
    • Introduction
    • Troubleshoot meeting creation
    • Troubleshoot recording issues
    • Investigate sharing issues
    • Troubleshoot meeting attendee access
    • Optimize live events
    • Troubleshoot messaging issues
    • Troubleshoot reporting
    • Knowledge check
    • Summary
  • Module 4: Configure and troubleshoot Microsoft Teams clients and services
    • Introduction
    • Install and update Teams client software
    • Troubleshoot Teams client startup and configuration
    • Troubleshoot audio and video devices
    • Troubleshoot Teams desktop client performance issues
    • Configure and troubleshoot audio conferencing
    • Troubleshoot voice
    • Troubleshoot phone system issues
    • Knowledge check
    • Summary
  • Module 5: Troubleshoot Federation Issues
    • Introduction
    • Troubleshoot issues interoperating with Skype for Business
    • Troubleshoot Teams federation issues
    • Knowledge check
    • Summary
  • Module 6: Troubleshoot issues signing into Microsoft Teams
    • Introduction
    • Validate network configuration
    • Review and configure Conditional Access policies
    • Troubleshoot account issues
    • Review sign-in logs
    • Troubleshoot external and guest access
    • Manage inactive guest users
    • Knowledge check
    • Summary
  • Module 7: Troubleshoot Apps and Channels
    • Introduction
    • Troubleshoot issues with apps
    • Troubleshoot issues with public and private channels
    • Knowledge check
    • Summary
  • Module 8: Troubleshoot File Sharing
    • Introduction
    • Troubleshoot file sharing in person-to-person private chat
    • Troubleshoot file issues for private channels
    • Troubleshoot file issues for public channels
    • Knowledge Check
    • Summary

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