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The Open University

An introduction to intercultural competence in the workplace

The Open University via OpenLearn

Overview

You might think that knowing about country facts or differences between cultures is the key to being interculturally competent – but that is in fact only a small piece of the puzzle! Intercultural ...

Syllabus

  • Introduction
  • Introduction
  • Learning outcomes
  • Open Centre for Languages and Cultures
  • Acknowledgements
  • Week1Week 1: Thinking about culture and communication
  • Introduction
  • 1 Reflecting on culture
  • 2 Ingrid Piller on culture
  • 3 Culture as a verb
  • 4 Properties of communication
  • 5 Communication is a process
  • 6 Communication is symbolic
  • 7 Communication is situated and contextual
  • 8 Communication is power infused
  • 9 Communication styles
  • 10 This week’s quiz
  • Summary of Week 1
  • References
  • Acknowledgements
  • Week2Week 2: Culture and identity
  • Introduction
  • 1 What is your identity?
  • 2 Socialisation processes and identity types
  • 3 Identity types
  • 4 Introducing national identity
  • 5 British, English, Scottish?
  • 6 Good and bad English in Singapore
  • 7 Banal nationalism
  • 8 Othering
  • 9 Belonging
  • 10 This week’s quiz
  • Summary of Week 2
  • References
  • Acknowledgements

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