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The Open University

Collaborative problem solving for community safety

The Open University via OpenLearn

Overview

This free course, Collaborative problem solving for community safety, offers a range of techniques for community police officers, other community-based public service professionals and members of ...

Syllabus

  • Introduction
  • Introduction
  • Week1Week 1: Observation and experience
  • Introduction
  • 1 Learning and experience
  • 1.1 Different types of learning
  • 1.2 Using your everyday experiences
  • 1.3 Sources of learning
  • 2 Active listening skills
  • 2.1 Key elements of active listening
  • 2.2 Barriers to active listening
  • 2.3 Understanding what is said, understanding what is meant
  • 3 Developing empathy and building relationships
  • 3.1 What is empathy?
  • 3.2 When empathy is difficult
  • 3.3 Empathy in policing
  • 3.4 Steps to building empathy
  • 4 Identifying vulnerability
  • 4.1 The importance of identifying vulnerability in community policing
  • 4.2 Key signs of vulnerability
  • Summary
  • References
  • Further reading
  • Acknowledgements
  • Week2Week 2: Understanding community relationships
  • Introduction
  • 1 Searching for and making sense of information
  • 1.1 Different types and sources of information
  • 1.2 Using mind maps to help make sense of complex information
  • 1.3 Further uses for mind mapping
  • 1.4 The internet – using information found online
  • 2 Identifying community stakeholders and assessing their interests
  • 2.1 Introducing stakeholders
  • 2.2 Stakeholders in community policing
  • 2.3 Understanding influence and interests
  • 3 Building network relationships
  • 3.1 What is networking?
  • 3.2 What does networking look like in practice?
  • 3.3 How can a network support collaboration and problem solving in communities?
  • 3.4 Understanding your community network and how to use it
  • Week 2 quiz
  • Summary
  • References
  • Acknowledgements
  • Week3Week 3: Communicating in your community
  • Introduction
  • 1 Learning to communicate more effectively
  • 1.1 Communication skills
  • 1.2 Developing your communication skills
  • 1.3 Online communication skills
  • 2 Communicating with colleagues and peers
  • 2.1 The basic communication model
  • 2.2 The importance of feedback
  • 2.3 Using your feedback
  • 3 Communicating with the community and the general public
  • 3.1 The process model of communications
  • 3.2 Communicating with community stakeholders
  • 4 Working with partner services and groups
  • 4.1 What do we mean by ‘working in partnership’?
  • 4.2 Levels of partnership
  • Summary
  • References
  • Acknowledgements
  • Week4Week 4: Problem solving and decision making
  • Introduction
  • 1 Learning through reflection
  • 1.1 Reflection at work
  • 1.2 Reflecting on your learning
  • 1.3 Making a change
  • 2 Assessing critical problems in community settings
  • 2.1 What is a problem?
  • 2.2 Solving a problem
  • 2.3 Tame problems, messes and wicked problems
  • 3 Different approaches to decision making
  • 3.1 Rational decision making
  • 3.2 A psychological perspective
  • 3.3 Social pressures affecting our decision making
  • 4 Identifying potential solutions
  • 4.1 Decision making in policing
  • 4.2 Proposing and negotiating solutions
  • 4.3 Influencing
  • 4.4 Negotiating
  • Week 4 quiz
  • Summary
  • References
  • Acknowledgements

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