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The Open University

Effective communication in the workplace

The Open University via OpenLearn

Overview

Many of the problems we encounter in the workplace are the result of poor communication. Whether we are frustrated by a lack of information from senior managers or worrying about how to break bad news to a colleague, communication is often at the root of the issue and the solution. By learning how to communicate more effectively, we can stop problems from escalating and make the workplace a more efficient and harmonious environment to be in. We can also present ourselves more positively, both to existing colleagues and future employers during the job application process.This free course, Effective communication in the workplace, explores the importance of communication as a skill in the workplace. It aims to increase your understanding of communication skills and to help you to consider how your communication could be perceived by others. You'll cover areas such as verbal and non-verbal communication, written communication and using your communication skills in challenging and diverse situations. You'll also look at possible scenarios for communication in the future, ranging from remote working to virtual reality.Each week you'll have an opportunity to reflect on your own communication skills, setting goals to improve them.Watch the following video in which Lynne Johnson from the Careers Service at The Open University, who you'll hear from at the start of each week, introduces the course.TranscriptEnrolling on the course will give you the opportunity to earn an Open University digital badge. Badges are not accredited by The Open University but they're a great way to demonstrate your interest in the subject and commitment to your career, and to provide evidence of continuing professional development.Once you are signed in, you can manage your digital badges online from My OpenLearn. In addition, you can download and print your OpenLearn statement of participation – which also displays your Open University badge.This course is accredited by the CPD Standards Office. It can be used to provide evidence of continuing professional development and on successful completion of the course you will be awarded 24 CPD points. Evidence of your CPD achievement is provided on the free Statement of Participation awarded on completion.Please tell us more about your Continuous Professional Development (CPD) and personal skill development! We would really appreciate a few minutes of your time to complete this survey and tell us about yourself and your experiences of CPD and lifelong learning. The Open University is working in collaboration with the CPD Standards Office in a national study to understand more about individual professionals' experiences, perceptions and practice for adult skill development. Find out more here  cpdstandards.com/research. By participating in this high profile research, you will be contributing to scientific knowledge about adult skill development and how we can develop successful future careers. Participation is confidential, voluntary and we will not pass on your details to others. 

Syllabus

  • Introduction and guidance
  • Introduction and guidance
  • What is a badged course?
  • How to get a badge
  • Acknowledgements
  • Week1Week 1: The importance of communication in the workplace
  • Introduction
  • 1 What does communication mean?
  • 2 Why is communication important in the workplace?
  • 3 How does the communication process work?
  • 4 Effective communication
  • 5 Barriers to good communication
  • 6 Creating a personal development plan
  • 7 This week’s quiz
  • 8 Summary of Week 1
  • References
  • Acknowledgements
  • Week2Week 2: Communication skills
  • Introduction
  • 1 Listening is more than hearing
  • 2 What is active listening?
  • 2.1 Focus fully on the speaker
  • 2.2 Tactics to avoid interrupting
  • 2.3 Showing interest
  • 2.4 Avoiding seeming judgemental
  • 2.5 Providing feedback
  • 3 Asking effective questions
  • 4 Other useful communication skills
  • 4.1 Self-awareness
  • 4.2 Empathy
  • 4.3 Adaptability
  • 4.4 Building trust and relationships
  • 5 Personal development plan
  • 6 This week’s quiz
  • 7 Summary of Week 2
  • References
  • Acknowledgements
  • Week3Week 3: Understanding non-verbal communication
  • Introduction
  • 1 What is non-verbal communication?
  • 2 Key cues
  • 3 How others perceive me
  • 4 Presenting a positive image
  • 4.1 Job interviews
  • 5 Personal development plan
  • 6 This week’s quiz
  • 7 Summary of Week 3
  • References
  • Acknowledgements
  • Week4Week 4: Verbal communication in the workplace
  • Introduction
  • 1 Using verbal communication in the workplace
  • 2 Types of conversation
  • 3 Participating in meetings
  • 4 Presenting and networking
  • 4.1 Presentation skills
  • 4.2 Networking and ‘elevator pitches’
  • 5 Verbal communication in job hunting
  • 5.1 Telephone interviews
  • 6 Personal development plan
  • 7 This week’s quiz
  • 8 Summary of Week 4
  • References
  • Acknowledgements
  • Week5Week 5: Written communication skills for the workplace
  • Introduction
  • 1 The importance of written communication
  • 2 Effective written communication
  • 3 Writing clear and effective emails
  • 3.1 Email errors
  • 3.2 Writing effective emails
  • 4 Planning and writing reports
  • 4.1 Proofreading
  • 5 Writing for social media
  • 6 Written communication skills for the job-hunting process
  • 7 Personal development plan
  • 8 This week’s quiz
  • 9 Summary of Week 5
  • References
  • Acknowledgements
  • Week6Week 6: Dealing with challenging situations
  • Introduction
  • 1 Working with others
  • 1.1 Leaders and followers
  • 2 Managing your emotions
  • 2.1 Negative emotions
  • 3 Challenging conversations
  • 3.1 Challenging opposing views
  • 3.2 Sharing bad news
  • 3.3 Dealing with an angry customer or colleague
  • 4 Personal development planning
  • 5 This week’s quiz
  • 6 Summary of Week 6
  • References
  • Acknowledgements
  • Week7Week 7: Communication and diversity
  • Introduction
  • 1 The recent history of diversity in the workplace
  • 2 Culture and communication
  • 3 Disability and communication
  • 4 Generation and communication
  • 5 Personal development planning
  • 6 This week’s quiz
  • 7 Summary of Week 7
  • References
  • Acknowledgements
  • Week8Week 8: The future of communication in the workplace
  • Introduction
  • 1 The impact of technology on communication
  • 1.1 Remote working
  • 1.2 Remote attendance at meetings
  • 1.3 Using Skype
  • 2 Growing my profile
  • 2.1 What next for LinkedIn?
  • 3 The future of workplace communication
  • 3.1 Augmented reality
  • 3.2 Virtual reality
  • 4 The impact of generation Z
  • 5 Marketing your communication skills in the future
  • 5.1 Video CVs
  • 5.2 Chatbots
  • 6 Final review of your personal development plan
  • 7 This week’s quiz
  • 8 Summary of Week 8
  • Where next?
  • Tell us what you think
  • References
  • Acknowledgements

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