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Create an Environment of Continuous Improvement

via OpenLearning

This course may be unavailable.


Do you want to be part of a business or organisation that is constantly looking for ways to change, improve, and capitalise on opportunities as they arise?

Quality doesn’t cost, it pays! Modern workplaces operate in a global marketplace and must continually improve products, processes and services in order to stay competitive. Regardless of your role in the workplace, a practical understanding of continuous improvement systems and techniques is a valuable asset.

What You Will Learn   In this course, you will examine your role as a manager in continuous improvement processes as you complete a range of theoretical and practical activities, ensuring you leave the course with the confidence to drive continuous improvement in your own organisation.   Target Skills
  • This course will equip students with the systems and strategies they need to actively encourage their team to participate in the continuous improvement process, monitor and review performance, and identify opportunities for further improvements.
  • Implement continuous improvement systems and processes
  • Monitor and review performance
  • Provide opportunities for further improvement


Week 1: What is an operational planning?   

In Week 1, we will delve into what an operational plan is and how it relates to your business and strategic planning. We will explore the key considerations of effective planning.  

Week 2: Implementing an operational plan 

In Week 2, we will dig deeper into the process of implementing an operational plan, including understanding the role of a manager, resourcing, applying policies and procedures, identifying key performance indicators and managing risks and contingency planning. You will also develop skills in writing a winning proposal!  

Week 3: Recruitment, selection and successful induction of new team members  

Successful managers know that effective operations depend on a team's effectiveness: their skills, experience and personalities. In Week 3, we will explore the process of planning human resources, including recruitment, selection and successful induction of new team members.  

Week 4: Implementing procurement strategy 

In Week 4, we will delve into  smart procurement strategies for successful business operations. You will learn to identify specific resource requirements, identify and evaluate suppliers, use competitive tendering, receive and evaluate tenders and place orders.  

Week 5: Staying on track by monitoring progress and performance 

Forming and maintaining a motivated team takes time and effort. The process of monitoring progress and performance will help you, together with your team, reflect on current processes and make improvements, to manage people performance effectively and to provide feedback. You will also learn to manage costs through financial controls.  

Week 6: Facilitating team performance and productivity 

Have you ever wondered how to form and maintain a high performing, coherent, happy and motivated team? In Week 6, we will explore techniques and methods of improving individual and team performance, including coaching, mentoring, counselling and providing opportunities for learning and personal and professional development.  

Week 7: The finish line! 

In this very last week, you will have a great opportunity to complete your Major Tasks you've been working on throughout the course. You can double-check your answers and documents and make sure you've included everything required and what you think is relevant to the course. You can still make changes if needed.    

In Week 7, you will finish the course, celebrate your achievements and perhaps get ready for your next course :). You can also ask for feedback or peer review (we strongly recommend it).  


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