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How to Build Chatbots with SAP Conversational AI

via openSAP


SAP Conversational AI is an end-to-end chatbot-building platform that enables people to train, build, connect, and monitor intelligent chatbots fully integrated with SAP products. With enterprise-ready chatbots able to guide users to the right content, answer FAQs, and automate tasks, businesses can transform the experience of customers and employees alike.

The course will provide a solution overview and step-by-step tutorials on how to create a powerful chatbot from scratch, using the different capabilities of the platform.

The course starts with an introduction, providing you with an understanding of the key concepts and business value of SAP Conversational AI. Throughout the course, you’ll learn how to train your chatbot, create conversational flows, connect the chatbot to communication channels, and monitor its usage. You’ll have the chance to get hands-on practice in building your own chatbot. You’ll also learn how to leverage the collaborative features of the platform to build chatbots as a team. Finally, you’ll learn about best practices when building a chatbot to ensure both employee and customer satisfaction.


Week 1: General Introduction to SAP Conversational AI

Week 2: Train Your Chatbot

Week 3: Build Your Conversational Flows

Week 4: Connect Your Chatbot to Communication Channels

Week 5: Monitor the Usage of Your Chatbot

Week 6: Improve Your Development Landscape

Week 7: Final Exam


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