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Personalised Care: Peer Leadership Foundation - Step Two

NHS England via FutureLearn


Learn more about personalised care so you can help others to benefit.

This course builds on the Step 1 course to further explore the introduction of personalised care in the NHS.

You will learn about the changing culture in the NHS and the shift from ‘what’s the matter with you’ to ‘what matters to you?’

You will see further real-life examples of personalised care in practice and learn about the role of policy, guidance, legislation and good practice in delivering personalised care.

You will also explore the difference between providing peer support and becoming a Peer Leader.

It is open to everyone but is mainly aimed at people who want to use their knowledge of personalised care to help others.

Learners should have completed Personalised Care: Peer Leadership Foundation - Step One.


  • Welcome to the course.
    • Introduction to Step Two of the Peer Leadership Development Programme
    • Getting started on Step Two
    • The role of peer leaders in the development of personalised care
    • How roles are changing
  • What does ‘good’ personalised care look like?
    • What does good personalised care look like?
    • More on the comprehensive model for personalised care: the important role of the enablers
    • The role of policy, guidance, legislation and good practice
    • Summary of this week
  • How can I best help others?
    • Using what you have learnt for the benefit of others
    • Discussion
    • What does good peer support look like ?
    • The power of sharing your experience
    • Reflecting on building healthy relationships
    • Helping others - the bigger picture
    • Discussion
  • How can I use what I’ve learnt about personalised care for the benefit of others?
    • Helping Others: Top Tips From Last Week
    • Sharing good quality information
    • Managing people's expectations
    • Becoming a Peer Leader
    • Polls

Taught by

Jo Fitzgerald


4.8 rating at FutureLearn based on 55 ratings

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