Every company follows a set of rules, whether they’re called rules, policies, or processes, something must be there. In this course, Getting Started with ServiceNow, you will learn the most common ServiceNow solutions. First, you will explore the key benefits of ServiceNow in order to understand how users will be leveraging ServiceNow on a daily basis. Next, you will delve into a theory perspective to understand the purpose of various solutions such as, Notify, ITOM, ITAM, HRSD or ITSM, being composed out of theory and at the same time, real life use cases. Finally, you will discover how to apply your learnings by putting into practice the theory through focused demonstrations. When you’re finished with this course, you will have the skills and knowledge of enabling and using the most common ServiceNow solutions along with its modules needed to get started with ServiceNow.
Overview
Every company follows a set of rules, whether they’re called rules, policies, or processes, something must be there. In this course, Getting Started with ServiceNow, you will learn the most common ServiceNow solutions. First, you will explore the key benefits of ServiceNow in order to understand how users will be leveraging ServiceNow on a daily basis. Next, you will delve into a theory perspective to understand the purpose of various solutions such as, Notify, ITOM, ITAM, HRSD or ITSM, being composed out of theory and at the same time, real life use cases. Finally, you will discover how to apply your learnings by putting into practice the theory through focused demonstrations. When you’re finished with this course, you will have the skills and knowledge of enabling and using the most common ServiceNow solutions along with its modules needed to get started with ServiceNow.
Syllabus
- Course Overview 2mins
- The Fundamentals of ServiceNow 43mins
- Enhancing and Configuring ServiceNow 102mins
Taught by
Catalin Popa
