Healthcare systems strive to offer better treatment and improve its service level for a growing number of patients. Designers can contribute to this goal by offering their unique human-centered thinking and creative solutions. In this program, you will learn key design methods and learn to apply them to healthcare through mastering a unique method of patient journey mapping.
There are several design methods that focus on the patient journey (built upon concepts derived from “customer journey”). By looking into the patient journey in great detail, designers can generate useful solutions for very specific problems. At the same time, other professionals in healthcare can learn how design can help with facilitating better care.
Courses under this program: Course 1: Product Design: The Delft Design Approach
Learn to design meaningful products and services in this introductory design course.
Course 2: Design in Healthcare: Using Patient Journey Mapping
Learn about the Patient Journey Mapping method for innovative product and service design in healthcare.
Do you want to learn how to design? Using the Delft Design Approach, you will learn how to use a number of key design methods to create meaningful products and services.
This course is an introduction to the Delft Design Approach offering a model and a set of signature methods from Delft to teach you how to get from understanding the user in context to defining a meaningful design challenge and - in the end - deliver a great design! The course challenges you to experience the design process yourself and reflect on your work with the help of students and excellent teaching staff from Delft, and industrial experts.
No previous knowledge of design methods is required, yet some experience with designing (something) is helpful.
This course has been awarded with the 2015 Open Education Award for Excellence in the category 'Open MOOC' by the Open Education Consortium.
In this course you will learn about the different experiences patients go through in a medical context. The patient journey explores the interaction between the patient and the healthcare providers in all stages of the disease; coping with treatment and dealing with expectations, and interaction with and between different stakeholders.
This course will give designers and specialists in healthcare the knowledge, insights and tools to be able to analyze and improve patient experience. You will learn how to map complex healthcare scenarios, pinpoint opportunities and create hands-on solutions aimed at improving the patient experience.
This course is an introduction to patient journey mapping; developed at the Delft University of Technology and applied in improvement of care pathway. Step-by-step, the course visualizes the different stakeholders, phases and actions involved in patient treatment. You will be challenged to pursue new insights and given a unique opportunity to learn about four trending healthcare issues each presented by a partnering institution.
Furthermore, you will learn about healthcare trends from a team of experts in specific technological domains. Ranging from personalized care to advance manufacturing for healthcare. These sessions will provide you with technological background that will be useful when developing your design concepts.
No previous knowledge about health care innovation, design or journey mapping is necessary.
Richard H.M. Goossens, Annemiek van Boeijen and Jaap J.J. Daalhuizen