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Product Design & Health

Delft University of Technology via edX Professional Certificate


Healthcare systems strive to offer better treatment and improve its service level for a growing number of patients. Designers can contribute to this goal by offering their unique human-centered thinking and creative solutions. In this program, you will learn key design methods and learn to apply them to healthcare through mastering a unique method of patient journey mapping.

There are several design methods that focus on the patient journey (built upon concepts derived from “customer journey”). By looking into the patient journey in great detail, designers can generate useful solutions for very specific problems. At the same time, other professionals in healthcare can learn how design can help with facilitating better care.


Courses under this program:
Course 1: Product Design: The Delft Design Approach

Learn to design meaningful products and services in this introductory design course.

Course 2: Design in Healthcare: Using Patient Journey Mapping

Learn about the Patient Journey Mapping method for innovative product and service design in healthcare.


Taught by

Richard H.M. Goossens, Annemiek van Boeijen and Jaap J.J. Daalhuizen

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