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Coursera

Salesforce Sales Operations

Salesforce via Coursera Specialization

Overview

The Salesforce economy will create more than $1 trillion in new revenue and 4.2 million jobs between 2019 and 2024. Developed in partnership with Trailhead — Salesforce's official learning platform — this certificate aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This certificate is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. Through four courses, you will learn the fundamentals of CRM, how to manage leads in Salesforce, how to manage opportunities in Salesforce, how to use Salesforce to ensure customer success, and how to effectively leverage Salesforce data through reports and dashboards.

Syllabus

Course 1: Sales and CRM Overview
- This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of ... Enroll for free.

Course 2: Lead Management in Salesforce
- The second course in the Salesforce Sales Operations Professional Certificate, Lead Management in Salesforce, is for anyone who is curious ... Enroll for free.

Course 3: Opportunity Management in Salesforce
- The third course in the Salesforce Sales Operations Professional Certificate, Opportunity Management in Salesforce, is for anyone who is ... Enroll for free.

Course 4: Reports, Dashboards, and Customer Success in Salesforce
- The fourth course in the Salesforce Sales Operations Professional Certificate — Reports, Dashboards, and Customer Success in Salesforce — is ... Enroll for free.

Courses

Taught by

Angela Prakash, Anthony Jones and Trailhead

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