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Supply Chain Management Tools and Techniques

ISCEA via edX


This course is part of the edX Professional Certificate program Certified Supply Chain Analyst (CSCA), offered by ISCEA. This course prepares you for the ISCEA Certified Supply Chain Analyst (CSCA) Exam on edX and is a requirement for becoming ISCEA certified. To become an ISCEA Certified Supply Chain Analyst (CSCA), you must complete all three preparatory courses and successfully pass the CSCA Exam.

Supply chains are complex and keeping them both operating and improving is a great challenge. This course is designed to provide a broad set of tools currently used in the industry to make their supply chains efficient and competitive.

From the operations perspective, the course provides an introduction to Sales Order Fulfillment and Aggregate Planning, along with the planning strategies to produce what the market demands.

From the continuous improvement perspective, the course explains the importance of Lean and Six Sigma and sustainability in the supply chain; including life cycle analysis and environmental considerations. The course concludes with team dynamics, covering customer-supplier relationships and best practices for engaging with customers.

This course is part of the ISCEA CSCA - Certified Supply Chain Analyst - Internationally Recognized Certificate.


CSCA03.1 Aggregate Planning

CSCA03.1.1 Aggregate planning fundamentals

• Information required for aggregate planning

• Strategies to absorb variations in demand

CSCA03.1.2 Aggregate planning strategies

• Chase strategy

• Level strategy

• Level & chase strategy examples

CSCA03.2 Sales Order Fulfillment

CSCA03.2.1 Fulfilling orders to satisfy customers

• Sales order fulfillment terms

• Customer Service Measurements

CSCA03.3 Lean and Continuous Improvement Tools

CSCA03.3.1 Lean fundamentals

• What is Lean?

• 5 Principles of Lean

• Adding value

• Toyota’s 7 Wastes

CSCA03.3.2 Value-Stream Mapping

• Overview of Mapping

• Value-Stream Mapping examples

CSCA03.3.3 Creating flow and leveraging pull

• Pull vs Pull Systems

• Pull System Benefits

• Seeking Perfection

CSCA03.3.4 Tools & Techniques

• The 5S System

• The 5 Why’s

• Pareto Chart

• Cause and Effect Diagram

• Scatter Diagram


• Statistical Process Control Chart

CSCA03.3.5 Six Sigma and the DMAIC Methodology

• Six Sigma overview

• DMAIC - Define

• DMAIC - Measure

• DMAIC - Analyse

• DMAIC - Improve

• DMAIC - Control

• Six Sigma Project Team

• Lean & Six Sigma

CSCA03.4 Sustainability

CSCA03.4.1 Sustainability fundamentals

• What is sustainability?

CSCA03.4.2 Product Life Cycle Management

• Sustainable Design

• Sustainable Manufacturing

• Sustainable Packaging & Transportation

• Sustainable Service

• Sustainable End of Product Life

CSCA03.4.3 Circular Supply Chain

• Linear vs Circular

• Corporate Buy-in

• Why practice Sustainability?

CSCA03.5 Team Dynamics

CSCA03.5.1 Organizational Structures

• Traditional organisational structures

• Modern organisational structures

• Teamwork

CSCA03.5.2 Customer-Supplier Relationships

• Managing Customer Relationships

• Collecting Customer Information

• Managing Supplier Relationships

CSCA03.5.3 Understanding the people you work with

• Maslow's Hierarchy of Needs

• Creative engagement pyramid

• How to deal with difficult people

• Getting Recognised

Taught by

Mike Sheahan and Jorge Morales


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