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Online Course

Vocational : CRM Domestic voice

NIOS via Swayam

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Overview

In CRM Domestic Voice course you will be introduced to the interesting world of Business Process Outsourcing.This course will provide an overview of basic grammar which can enable you to speak English correctly. It gives you insight on team building and working effectively in a corporate environment. It helps you to create a work life balance by focusingon time, stress and anger management. Also you will also learn about computers which are indispensable to get a job in today’s world.

Syllabus

COURSE LAYOUT

Week-1

Lesson-1 : Introduction to Business Process Outsourcing (Pdf)

Week-2

Lesson-1 Video

Week-3

Lesson-2 Basic Communication at The Workplace (Pdf)

Week-4

Lesson-2 Video

Week-5

Lesson-3 Advanced Communication at The Workplace (Pdf)

Week-6

Lesson-3 Video

Week-7

Lesson-4 Grammar for Communication (Pdf)

Week-8

Lesson-4 Video

Week-9

Lesson-5 Personality Development (Pdf)

Week-10

Lesson-5 Video

Week-11

Lesson-6 Team Building (Pdf)

Week-12

Lesson-6 Video

Week-13

Lesson-7 Customer Service (Pdf)

Week-14

Lesson-7 Video

Week-15

Lesson-8 Work Life Balance (Pdf)

Week-16

Lesson-8 Video

Week-17

Lesson-9 Introduction to Computer (Pdf)

Week-18

Lesson-9 Video

Week-19

Lesson-10 Introduction to Operating System (Pdf)

Week-20

Lesson-10 Video

Week-21

Lesson-11 Internet and E-Mail (Pdf)

Week-22

Lesson-10 Video

Taught by

Radhika B.

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