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Technical Support Fundamentals

Google via Coursera


This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to:
● understand how the binary system works
● assemble a computer from scratch
● choose and install an operating system on a computer
● understand what the Internet is, how it works, and the impact it has in the modern world
● learn how applications are created and how they work under the hood of a computer
● utilize common problem-solving methodologies and soft skills in an Information Technology setting

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3.1 rating, based on 7 reviews

Start your review of Technical Support Fundamentals

  • JT Adms completed this course.

    Horrible. Worked through 6 week course doing all assignments. After 3 straight weeks of assignment submission complications I dropped and asked for a refund. 6 weeks of work and nothing to show for it. I seldom go out if my way to post a negative review but this was such a disappointment. If you enroll be sure to ask up front if their assignment submission, grading, and certificate processes have been debugged yet. I got at least a partial refund, which I appreciate, but I'm still so disappointed at the time I lost and the lost opportunity.
  • Anonymous

    Anonymous completed this course.

    I agree with the other reviewer: SKIP THIS. It's super buggy and totally frustrating. I got to the very last segment before I realized that my assignments did not even submit totally and I made sure to go through the exact procedures completely. The online portal that is used for virtualization is problematic and did not capture all of my work. Then, as soon as you log in, never will the course remember where you left off. It's maddening. I didn't get a refund and paid for two months of Coursera. Totally bogus. Want to give ZERO STARS.
  • Profile image for Amio Galib Chowdhury
    Amio Galib Chowdhury

    Amio Galib Chowdhury completed this course and found the course difficulty to be very easy.

    I finished the course in May 2020. The course content is excellent. However, if you already have some background knowledge, you'll find it very easy.
  • Anonymous

    Anonymous completed this course.

    I completed the whole course on the 5th of May, and the course material presented from Goggle is good. HOWEVER, the rest of this course has a lot of issues! If you read the forums that a person can only view if enrolled will reveal what I am about to...
  • Profile image for Lance Arnold
    Lance Arnold

    Lance Arnold completed this course and found the course difficulty to be very easy.

    I already had some background knowledge on this and am taking it as part of google's IT support certification. It was easy and straightforward, I really enjoyed being able to skip the videos and go straight through the graded assessments and assignments. Can be completed in 24 hours if you know the material, personally it took me a little longer due to the peer grading requirements (sometimes there aren't enough assignments to grade). Didn't really run into any errors regarding assignment submission or anything.
  • A solid but basic introduction to computers. Good for someone who wants to dip a toe in and see if they're interested in getting into IT.
  • Nelson .i. Omoniyi
    This course is solid and excellent, met all expectations and even beyond .....will recommend it to my friends and family members.

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