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Trailhead

Use CRM Analytics for Health Cloud

Salesforce via Trailhead

This course may be unavailable.

Overview

Learn how CRM Analytics for Healthcare gives you key metrics and actionable insights about patients and members.
  • Set up CRM Analytics for Healthcare to view key metrics about patients and members.
  • Use dashboards to gain actionable insights about patients and members.

Syllabus

  • CRM Analytics for Healthcare Administration
    • Get Started with CRM Analytics for Healthcare
    • Set Up the CRM Analytics for Healthcare App
  • CRM Analytics for Healthcare Dashboards
    • Get to Know CRM Analytics for Healthcare Dashboards
    • Use Care Plan Adherence Dashboards
    • Use Utilization Analytics Dashboards
    • Use Referral Analytics Dashboards
    • Use Visit Insights and Team Insights Dashboards
    • Use Patient Segmentation and Social Determinants Dashboards

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