Learn how to confidently implement different strategies for dealing with difficult people.
What you'll learn:
- Utilize communication tactics to prevent the difficult situation before it starts.
- Impliment a host of communication stratigies to take control of a difficult situation.
- Better articulate the reasoning behind the specific communication skills used in difficult situations.
- Build communications skills
- Increase confidence
I'm right there with you my friend. Difficult People Suck!
Let me ask a few questions.
Again, I'm right there with you my friend.
I have lost entire weekends due to the overwhelming stress caused by that one difficult customer I'm scheduled to meet on Monday morning. So much stress I couldn't leave it behind, even for a few hours, to really enjoy time with my family. Does this sentence sound familiar? “Your here but you are not really here.” I get it.
Difficult people SUCK!
I have screamed at the top of my lungs, in my car, while back fisting the passenger seat headrest to the point I’ve ripped the skin off my knuckles.
I even purchased a new mattress and pillow thinking that it might actually help me sleep through the night. It didn’t work. I still didn’t sleep well and the stress just kept building.
I’ve purchased Melatonin (sleep aid) even when it wasn’t on a Buy One Get One sale. I can also find the bottle of Tylenol PM in complete darkness at 02:00 AM.
I've walked away from jobs, that I've loved, due to a boss being so unreasonably difficult I just couldn't put my job in front of my health any longer. I don’t know if you’ve ever experienced this, but there must be some sort of science that explains why the air instantly seems fresher the moment you choose to walk (or run) away from a toxic situation.
Difficult people are just unhealthy.
I’ve skipped meals because I was too stressed to eat which usually resulted in me hitting a drive-through just because “I just need something.” 40+ pounds later…”Well, this isn’t working for me.” I get it.
Difficult people have caused me to be physically sick. I've felt physical back pain because I was so stressed out and tense knowing that I was going to be dealing with difficult co-workers tomorrow.
Let me ask a couple more questions:
Once I began to master these strategies, the air became fresher, my sleep improved, and I became healthier and happier.
By the end of this course, you will have 12 different strategies that will help you better deal with difficult people.
By mastering the strategies and tactics of this course you will be able to:
Improve your safety
Increase your overall level of professionalism
Reduce your stress level
Improve your morale
Decrease the number of complaints you may receive
Lower your personal liability
All of this adds up to a healthier and happier personal and professional life. This could mean greater productivity for you, employees, and fellow co-workers which would likely increase profitability. For example, what would your office be like if everyone just “got along” with one another?
This course is primarily a series of video lectures that outline the strategies. The lectures contain personal stories and real-life examples of how I've used these strategies and tactics in my career in law enforcement, customer service, sales, and life in general.
This course was designed specifically for individuals and employees, who work in a professional environment that is often unpleasant due to difficult co-workers, supervisors, customers and/or clients.
It’s about taking control of the situation instead of being controlled by the situation.
Students from all around the world (over 90 different countries - This just blows me away!) are studying the 12 Strategies and learning how to deal with difficult people.
I’m honored and humbled by those who have reached to me to share their personal success stories using these strategies. It’s heartwarming to know this course is really making a difference for so many people from around the world. Thank You
Please enjoy this course!