An Overview of Coaching, Mentoring and Conflict Management
What you'll learn:
-> Identify team leaders' skill requirements
-> Facilitate the learning opportunities of team leaders to enhance performance
-> Coach team leaders to help them develop skills and gain confidence
This course impartsthe ability to build effective team leaders. It also includes a section onimplementing coaching and mentoring strategies and processes and evaluating the impact of coaching on the employee and the organisation. You will also learn methods to communicate effectivelyin the workplace by gaining an understanding of the causes ofconflicts that arise.The course covers brings you through the different signs and stages of conflictand the section closes with a brief but succinct coverage of the different strategies you can use to resolve conflict. You will also learn about thebarriers to effectivecommunication.