What you'll learn:
- Create a BETTER PLACE TO WORK within a SUPPORTIVE TEAM
- SCIENTIFIC RESEARCH on empathy
- FORTUNE 500 studies on empathy in the workplace
- Learn about empathy and kindheartedness from the Dalai Lama
- Scenarios and phrases for more empathetic communication
- Active listening
- Understand the body language of your co-workers
- Examples of real-world experience of a workplace with and without empathy
- PERSONALIZED HELP from the instructor: Join OFFICE HOURS Zoom call with the instructor and students to ask questions directly
- WORLD-CLASS student support: I answer 99% of student questions within 24 hours
Use empathy to grow into a leadership role or grow your current leadership or management position.
PROFESSIONALINDUSTRY RESEARCH ONEMPATHYINTHEWORKPLACE
See research being done today on what employees expect from their management in terms of empathy. Employees report higher levels of job loyalty, creativity, feeling included, and work productivity when their managers display and follow up on empathy and compassion.
SCIENTIFICRESEARCH
See the latest scientific research on how empathy works in terms of your brain activity and body chemistry. See the latest studies and discoveries being done on this topic.
ACTIVELISTENING
Learn to listen to your employees and co-workers better by practicing active listening. When you listen and acknowledge people, they feel more respected, their defensiveness does away, and they open up.
LISTENINGTOBODYLANGUAGE
Most communication is non-verbal, so in addition to active listening, we'll also go over body language that you should be attuned to in order to become more empathetic and a better listener.
EMPATHETICPHRASESTOUSEATWORK
I'll also provide you a number of different phrases to use in various workplace scenarios to help you say the right empathetic thing in different situation. Those phrases will range from conversation starters that get people to open up to what to say in meetings.
EMPATHYINCASESOFLOSSORBEREAVEMENT
I'll also show you empathetic and sensitive things to say in case a co-worker is going through loss or bereavement. Plus, I'll show you how to go above and beyond, and not just say things, but show that you care with actions.
Invest in your future! Enroll today!
