What you'll learn:
- Overview of ITIL and IT Service Management
- Concepts of Service Management
- The Four Dimensions of Service Management
- The ITIL Service Value System
The Information Technology Infrastructure Library (ITIL®) framework is the most widely accepted framework for IT Service Management in the world . ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
This 3 hour course provides a full, highly-detailed, thorough and clear guide to IT service management and the ITIL 4 Foundation Certification Exam, which is the entry-level certification in the ITIL framework.
This course offers an exceptional training to the ITIL 4 Certification Exam as it goes through the Four Dimensions, the Guiding Principles, Service Value System, and the ITIL 4 Practices.
This course will help you gain a perfect understanding on IT Service Management with REAL LIFE EXAMPLES, PRACTICE EXAMS AND ADDITIONAL +240 QUESTIONS WITH ANSWERS!
NOTE THAT THE LAST VIDEO/LESSON CONTAINS 3 EXAMS INCLUDING ANSWERS & EXPLANATIONS WITH ALSO +240 QUESTIONS WITH ANSWERS IN PDF FORM.
PLEASE DO TAKE A LOOK AT THE VIDEOS PROVIDED FOR FREE BEFORE ENROLLING IN THIS COURSE!
This course is divided into 5 sections:
The first section acts as an introduction to the course, it provides you with definitions such as, IT Service Management, ITIL, the Four Dimensions, the Service Value System and more.
The second section speaks of the Concepts of Service Management, such as, Value and Value co-creation, Organizations, service providers/consumers, and other stakeholders, Products and services, Service relationships, Value outcomes, costs, and risks.
The third section contains a very detailed and simple explanation of the Four Dimensions of Service Management, such as, Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes, INLCUDING REAL-LIFE EXAMPLES.
The fourth section contains a very detailed and simple explanation of The ITIL Service Value System, including, Opportunity, Demand and Value, The ITIL Guiding Principles -in which we'll talk about each one separately- , Governance, Service Value Chain, Continual Improvement, INLCUDING REAL-LIFE EXAMPLES..
The fifth part is part of The ITIL Service Value System, here we'll go through each of 34 ITIL Practices INLCUDING REAL-LIFE EXAMPLES.
PLEASE DO TAKE A LOOK AT THE COURSE CONTENT BEFORE ENROLLING IN THIS COURSE!