What you'll learn:
- Master the ServiceNow Platform: Gain a deep understanding of ServiceNow's core concepts, architecture, and navigation.
- Customize the User Interface: Tailor the ServiceNow interface to your specific needs, including customizing forms, banner, lists, and dashboards.
- Manage Users and Groups: Efficiently manage user access, roles, and permissions to secure your ServiceNow instance.
- Configure Service Catalog: Create and manage a robust service catalog to empower end-users to self-service IT requests.
- Leverage Knowledge Management: Create and maintain a centralized knowledge base to improve problem-solving and knowledge sharing.
- Configure Service Level Agreements (SLAs): Set service level expectations and track performance metrics.
- Automate Workflows with Business Rules and Scripting: Automate tasks and streamline processes using ServiceNow's scripting capabilities.
- Create Reports and Dashboards: Generate insightful reports and dashboards to monitor key performance indicators.
- Prepare for ServiceNow Certification: Gain the knowledge and skills required to pass the ServiceNow System Administrator certification exam.
ServiceNow Administration: A Comprehensive Guide
Elevate your IT career and become the ServiceNow expert your organization needs! This course goes beyond theory, focusing on real-world skills that will transform how you manage IT services. With hands-on exercises and live scenarios, you’ll gain the knowledge and confidence to tackle everything ServiceNow can do, including:
ServiceNow Essentials: Understand the platform inside and out—from setup to customization.
Effortless Automation: Automate workflows and form activities to streamline your tasks.
Incident Management Excellence: Minimize downtime with advanced incident management techniques.
SLA Precision: Define SLAs that truly reflect your organization’s service goals.
Secure Access with ACLs: Protect data and ensure the right access with targeted ACLs.
Empowering Service Catalogs: Enable self-service with a robust, user-friendly Service Catalog.
Centralized Knowledge Management: Create a powerful knowledge base that’s easy to access and use.
Data-Driven Insights: Generate actionable reports and dashboards for strategic decision-making.
Key Topics You’ll Cover:
Introduction to ServiceNow - Explore core ServiceNow concepts, architecture, and platform features. Navigate like a pro, using filters, lists, and related lists to stay organized.
Customizing the User Interface - Master UI customization to meet your needs and make ServiceNow work the way you do.
Application Management - Gain hands-on skills in creating and managing ServiceNow applications, including application scope, security, and upgrades.
User & Group Administration - Manage users, groups, and roles effectively to secure your ServiceNow environment with role-based access control.
Advanced Form Activities - Customize forms with tailored fields, validation rules, and client scripts to automate workflows and streamline processes.
SLAs - Set up and manage SLAs to ensure timely incident resolution with built-in escalation rules and notifications.
ACLs (Access Control Lists) - Understand and implement ACLs to enforce security and control record access with precision.
Service Catalog Management - Build a Service Catalog that empowers users to request IT services independently. Configure catalog items, variables, and workflows to automate fulfillment.
Knowledge Management - Build a centralized knowledge base to streamline IT support and improve search efficiency.
Reporting & Dashboarding - Gain critical insights with custom reports and interactive dashboards, helping you visualize trends and track KPIs for informed decision-making.
Why Wait? Unlock the Full Potential of ServiceNow Today!
Don't miss out on a course designed to elevate your skills and optimize your organization’s service management. Enroll now and become a ServiceNow expert ready to make a difference!
