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Online Course

Improving Communication Skills

University of Pennsylvania via Coursera

(19)
8.5k
  • Provider Coursera
  • Cost Free Online Course (Audit)
  • Session Upcoming
  • Language English
  • Certificate Paid Certificate Available
  • Duration 4 weeks long
  • Learn more about MOOCs

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Overview

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.

Syllabus

Cooperation, Competition, and Comparisons
-In this module, you'll learn when to compete and when to cooperate to achieve success. You’ll explore the three key principles of cooperation and competition: scarcity, sociability and dynamic instability, and learn how to determine which approach to use based on your situation. You'll also discover how to use comparisons to provide motivation, and how to avoid "invidious" comparisons which can lead to discouragement or unethical behavior. By the end of this module, you'll be able to attain a better balance between competitive motivation and cooperative satisfaction to make your interactions more productive and successful.

Trust
-In this module, you'll explore how to gain and built trust to develop cooperation, and understand why this critical step can be so challenging. You'll examine the factors that develop a trusting relationship: demonstrating vulnerability, building rapport, and expressing warmth, and learn how to increase trust by uncovering common goals, common enemies, and interdependence. You'll also learn how to communicate with team members, friends, and opponents in a way that encourages trust. By the end of this module, you’ll understand how to build trusting relationships to achieve cooperation and mutual satisfaction.

Deception
-In this module, you’ll learn what deception is, how to detect it, and what to do once you know it's taken place. You'll examine the most common cues that indicate deception and explore practical steps to take when you discover deception. You'll also be able to evaluate deceptions and transgressions to determine whether they are core or non-core violations. Finally, you'll analyze the components of successful apologies, so you can create your own, if necessary. By the conclusion of this module, you'll be able to better detect deception, and devise an appropriate reaction that will help you achieve your objectives.

Effective Communication
-This module was designed to teach you both the key principles of effective communication, and how to harness the power of setting goals to improve your performance. You’ll learn how to create memorable and persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. You'll also learn the how to use goal setting for maximum benefit while avoiding the common pitfalls of overly ambitious targets. By the end of this module, you'll be able to communicate effectively using the right medium, and use goal-setting to increase your productivity and boost your performance.

Taught by

Maurice Schweitzer

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Reviews for Coursera's Improving Communication Skills Based on 19 reviews

  • 5 stars 79%
  • 4 stars 11%
  • 3 star 5%
  • 2 star 5%
  • 1 star 0%

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  • 1
Anonymous
Anonymous is taking this course right now.
I want to learn more of this website to help me to pass my Examination and specialy i want learn how to improve or express my knowledge
Was this review helpful to you? Yes
Anonymous
Anonymous is taking this course right now.
I am happy to find this course with your university to increasing my communication skills to improving my business type
Was this review helpful to you? Yes
Aman M
Aman completed this course.
Lifehack Logo Subscribe COMMUNICATION ADVERTISING Last Updated on March 11, 2020 How to Improve Communication Skills for Workplace Success Mat Apodaca On a mission to share about how communication in the workplace and personal relationships plays a large role in your happiness Read full profile How...
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Said S
Said is taking this course right now, spending 15 hours a week on it and found the course difficulty to be medium.
Ilmu komunikasi merupakan suatu ilmu yang yang membutuhkan cara dan strategi tertentu, dengan mengetahui cara berkomunikasi tentu dapat memberikan suatu manfaat dalam melakukan berbagai hal. Dengan menguasi ilmu komunikasi tentu diharapkan dapat memberikan dampak yang berarti dalam mengusahakan sesuatu bisnis, maupun usaha lainnya.
Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
Really good course , it gives you the basic for communication skills which u Know already but you have to improve it in a good way.
Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
Fantastic preview about collaboration...thanks a ton to Mr.Ed Hoffman for explaining in very in depth way.. expecting to see more of your courses sir!

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Nuvvula P
Nuvvula completed this course.
Good communication skills about my knowledge and thank-you about of my knowledgeand submitted of my best experience and best future
Was this review helpful to you? Yes
Kartik P
Kartik completed this course.
Course is very interesting and will help to improve ove the communication in the future It will also help to improve socioal commucation in day today life and make people to impress with our personality
Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
It is very useful and helps to improve the communication skills and it can be easily understood by everyone who wants to improve their communication skills

Was this review helpful to you? Yes
Riddhi T
by Riddhi completed this course, spending 2 hours a week on it and found the course difficulty to be medium.
What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.
Was this review helpful to you? Yes
Mukarab M
Mukarab completed this course, spending 8 hours a week on it and found the course difficulty to be hard.
This course is very good, it is also good to understand and it gives good education about business and also provides education to progress through this course.
Was this review helpful to you? Yes
Varadaraj V
Varadaraj completed this course.
Im learned this course are Good one buy required more points to improve communication skill examples like extr for better to understanding the subject
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Anonymous
Anonymous completed this course.
Good learning through e learning because of corona virus we area working from home and learning good things. A nice experience durning locked down

Was this review helpful to you? Yes
Anonymous
Anonymous is taking this course right now.
Really good course , it gives you the basic for communication skills which u Know already but you have to improve it in a good way.
Was this review helpful to you? Yes
Vidyasagar T
Vidyasagar completed this course.
Very good knowledge improvement in my self. That is very useful course in my future. I have informe to my friends for this course.
Was this review helpful to you? Yes
Rodney V
Rodney is taking this course right now, spending 1 hours a week on it and found the course difficulty to be medium.
It can helps to each people who has not confidence in communication skill.

Learn how to communicate more effectively at work and achieve your goals. Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions.
Was this review helpful to you? Yes
Arashdeep B
Arashdeep is taking this course right now.
I would really love to take this course for effective communication with anyone in future. It will add to my knowledge. On top of it communication is a powerful skill by which u can impress every person. This is one of the top university in USA, so this course will brighten up my future.
Was this review helpful to you? Yes
Manimaran M
Manimaran completed this course, spending 4 hours a week on it and found the course difficulty to be medium.
It's very to learn , computer courses to our knowledge improve to our brain, no need age, improving our knowledge, teaching knowledge, business knowledge, educational knowledge, online computer knowledge, evrything improve.
Was this review helpful to you? Yes
Mr.ko O
by Mr.ko completed this course, spending 1 hours a week on it and found the course difficulty to be medium.
I want to improving communication skills.So I learnt this course.Thanks a lot.I am learning to other courses from it.I never stop learning.
Was this review helpful to you? Yes
  • 1

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