Mastering Difficult Conversations

Mastering Difficult Conversations

The University of Melbourne via YouTube Direct link

Intro

1 of 13

1 of 13

Intro

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Mastering Difficult Conversations

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  1. 1 Intro
  2. 2 Fundamental elements of a difficult conversation: Facts, Emotions and Identities
  3. 3 Facts - Attribution biases
  4. 4 Facts - Ease of recall biases
  5. 5 Facts - Confirmation biases
  6. 6 Facts - Bias in meta-perception
  7. 7 Facts - What can you do?
  8. 8 Feelings - The problem with feelings
  9. 9 Feelings - What can you do?
  10. 10 Identities - What is at stake?
  11. 11 Identities - What can you do?
  12. 12 Preparation questions
  13. 13 Questions

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