Conversation Simulator: A Real Life Case Leveraging OpenAI's API for Crisis Text Line

Explore a groundbreaking conversation simulator developed by Crisis Text Line in this 37-minute talk from Data Council. Learn how Maddie Schults and Mateo Garcia leveraged OpenAI's API to create a tool that trains crisis responders with near-real-life scenarios, reducing anxiety for newcomers. Discover the potential of AI/ML models in crisis intervention and how they can support human responders without replacing human-to-human interaction. Gain insights from Maddie Schults, General Manager with 20 years of product leadership experience, and Mateo Garcia, Lead Data Scientist overseeing Analytics & Data Science efforts at Crisis Text Line. Understand the application of AI in crisis care intervention and its global adoption across different countries and languages.