Error Culture - Understanding and Combating Alert Fatigue in Organizations

This conference talk from DjangoCon US 2024 explores the concept of "Error Culture" - the problematic organizational tendency to ignore or minimize error alerts in technology environments. Dive into how the overwhelming frequency of notifications leads to dangerous desensitization where critical warnings are missed. Learn about the serious consequences of this culture, including risks to system stability and challenges for new team members lacking undocumented knowledge. Identify key symptoms of error culture such as excessive email filtering rules and uncertainty about alert purposes. Discover practical strategies for transforming alerts from noise into valuable signals through proper alert management, including clarifying significance, targeting the right audience, and providing actionable resolution steps. The 27-minute presentation offers a call to action for organizations to adopt a more mindful approach to error management that enhances efficiency, resilience, and growth.