Empowering Developers with Supportability and Debuggability: A Paradigm Shift

This 16-minute conference talk by Neeraj Rathod and Vishal Gaikwad at DevConf.IN 2025 introduces a transformative approach to software development that prioritizes supportability and debuggability. Discover how embedding the needs of customer-facing roles like Support Engineers, SysAdmins, DevOps, and SREs directly into the development lifecycle creates more maintainable systems. Explore the tangible benefits across Customer Experience (CX), Product Experience (PX), and Associate Experience (AX), and learn actionable strategies for incorporating support-first thinking from design to deployment. Through real-world examples, gain insights into creating products that thrive in the hands of both users and support teams, ultimately setting a new standard for seamless software operations.