This eLearning course on ITIL® 4 Foundation aims to provide learners with a comprehensive understanding of IT Service Management. The course covers key concepts, building blocks, the Service Value System, Service Value Chain, guiding principles, and the Four Dimensions of ITIL. By the end of the course, participants will be equipped with the knowledge and skills required to pass the ITIL Foundation exam. The intended audience for this course includes individuals interested in IT Service Management and those looking to obtain the ITIL Foundation certification. The course employs a self-paced eLearning format with access to videos, quizzes, and a sample exam to enhance the learning experience.
Overview
Syllabus
ITIL® 4: What is Service Management? (eLearning 1/25).
ITIL® 4: Introduction to the Service Value System (eLearning 2/25).
ITIL® 4: Key Concepts and Building Blocks of ITIL (eLearning 3/25).
ITIL® 4: What is Value? (eLearning 4/25).
ITIL® 4: People (eLearning 5/25).
ITIL® 4: Costs and Risks (eLearning 6/25).
ITIL® 4: Service Value System (eLearning 7/25).
ITIL® 4: An Introduction to the Service Value Chain (eLearning 8/25).
ITIL® 4: Service Value Chain (eLearning 9/25).
ITIL® 4: Guiding Principles (eLearning 10/25).
ITIL® 4: The Four Dimensions (eLearning 11/25).
Taught by
Mplaza
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Reviews
5.0 rating, based on 4 Class Central reviews
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Tewodrose BekureThe ITIL4 Foundation course from Value Insights is a very valuable course with great resources, video explanations and other training material. I like the way the course is designed and how Alex Schmid (the trainer of the course) explains all necessary topics that are relevant for the ITIL4 exam -
Data AnalystBasic Understanding ITIL Process instructor's presentation was good Course was designed good ability to understand service value and also give examples of each point to understand the service value system Overall session is all good -
I thought the course was well organized, clear and easy to follow and the instructor was very knowledgeable with excellent presentation skills." "The instructor did a great job in covering the course material. His personality was lively and encouraged engagement from all students." "It's easy to sum up—Excellent!
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easy understanding details in slide clear and language spoke was great. Thank you very much, really appreciate it.
