This course aims to prepare learners for the ITIL 4 Foundation Exam by covering key concepts, the Four Dimensions Model, the Service Value System, the Guiding Principles, the Service Value Chain, important practices, and various IT management practices. The course provides a comprehensive overview of IT service management practices and prepares students to successfully pass the ITIL 4 Foundation Exam. The intended audience for this course includes individuals interested in IT service management and those planning to take the ITIL 4 Foundation Exam. The teaching method involves video lectures and exam preparation materials to enhance understanding and readiness for the exam.
Overview
Syllabus
ITIL 4 Foundation Exam Preparation | Introduction.
ITIL 4 Foundation Exam Preparation | Key-Concepts and Definitions 1.
ITIL 4 Foundation Exam Preparation | Key-Concepts and Definitions 2.
ITIL 4 Foundation Exam Preparation | Key-Concepts and Definitions 3.
ITIL 4 Foundation Exam Preparation | Key-Concepts and Definitions Summary.
ITIL 4 Foundation Exam Preparation | The Four Dimensions Model.
ITIL 4 Foundation Exam Preparation | The Four Dimensions Model Details.
ITIL 4 Foundation Exam Preparation | The Four Dimensions Model Summary.
ITIL 4 Foundation Exam Preparation | The Service Value System.
ITIL 4 Foundation Exam Preparation | The Guiding Principles.
ITIL 4 Foundation Exam Preparation | The Guiding Principles Summary.
ITIL 4 Foundation Exam Preparation | The Service Value Chain.
ITIL 4 Foundation Exam Preparation | The Service Value Chain Activities a.k.a. PIEDOD.
ITIL 4 Foundation Exam Preparation | A Value Stream example of a bank loan.
ITIL 4 Foundation Exam Preparation | The Service Value Chain Summary.
ITIL 4 Foundation Exam Preparation | The Most Important Practices Overview.
ITIL 4 Foundation Exam Preparation | Continual Improvement as a Practice.
ITIL 4 Foundation Exam Preparation | Change Enablement Practice.
ITIL 4 Foundation Exam Preparation | Incident Management Practice.
ITIL 4 Foundation Exam Preparation | Problem Management Practice.
ITIL 4 Foundation Exam Preparation | Service Desk Practice.
ITIL 4 Foundation Exam Preparation | Service Level Management Practice.
ITIL 4 Foundation Exam Preparation | Service Request Management Practice.
ITIL 4 Foundation Exam Preparation | The Most Important Practices Summary.
ITIL 4 Foundation Exam Preparation | Information Security, Relationship and Supplier Management.
ITIL 4 Foundation Exam Preparation | IT Asset, Monitoring & Event and Release Management.
ITIL 4 Foundation Exam Preparation | Service Configuration and Deployment Management.
ITIL 4 Foundation Exam Preparation | The Other Practices Summary.
ITIL 4 Foundation Exam Preparation | Conclusion and Contact Details.
Taught by
Value Insights - Agile and ITIL Training Partner
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Reviews
5.0 rating, based on 1 Class Central review
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I thought the course was well organized, clear and easy to follow and the instructor was very knowledgeable with excellent presentation skills." "The instructor did a great job in covering the course material. His personality was lively and encouraged engagement from all students." "It's easy to sum up—Excellent!
