This course on ITIL Foundation Training aims to provide learners with a comprehensive understanding of ITIL V3 concepts and processes. By the end of the course, students will be able to grasp key elements of ITIL 2011 Foundation, including service management, functions, processes, and service strategy. The course covers various ITIL processes and functions, such as service design, transition, and operation, along with continual service improvement. The teaching method includes video tutorials with examples to facilitate quick comprehension. This course is intended for beginners looking to gain ITIL certification or anyone interested in IT service management.
Overview
Syllabus
ITIL Foundation Introduction (ITIL Certification Training 2018).
ITIL Foundation Process Functions and RACI (ITIL Certification Training 2018).
ITIL Foundation Service Management (ITIL Certification Training 2018).
ITIL Foundation Service Strategy Introduction (ITIL Certification Training) (2018).
ITIL Foundation Service Strategy Processes (2018).
ITIL Foundation Service Design Introduction (2018).
ITIL Foundation Service Design Processes - I (2018).
ITIL Foundation Service Design Pocesses - II (2018).
ITIL Foundation Service Design Processes - III (2018).
ITIL Foundation Service Transition Introduction (2018).
ITIL Service Transition Processes - I (ITIL Certification Training 2018).
ITIL Foundation Service Transition Processes - II (ITIL Certification Training 2018).
ITIL Service Operation Introduction (ITIL Certification Training 2018).
ITIL Service Operation Processes - I (ITIL Certification Training 2018).
ITIL Service Operation Processes - Request Fulfillment (ITIL Certification Training 2018).
ITIL Service Operation Processes - Problem Management (ITIL Certification Training 2018).
ITIL Service Operation Processes - Access Management (ITIL Certification Training 2018).
ITIL Service Operation Functions - Service Desk (2018).
ITIL Service Operation Function - Technical Management (2018).
ITIL Service Operation Function - Application Management (2018).
ITIL Service Operation Function - IT Operations Management (2018).
ITIL CSI-Continual Service Improvement-Overview (ITIL Certification Training 2018).
ITIL CSI-Continual Service Improvement- Service Measurement (ITIL Certification Training 2018).
ITIL CSI-Continual Service Improvement-Demings Cycle & CSI Model (ITIL Certification Training 2018).
ITIL CSI-Continual Service Improvement-7 Step Improvement Process (ITIL Certification Training 2018).
ITIL Qualification Scheme (2018).
ITIL Foundation Exam Guide (ITIL Foundation Tips and Tricks) (ITIL Certification Training 2018).
ITIL Foundation Exam Books (2018).
ITIL Foundation SLA, OLA & UCs.
5 Tips for ITIL Foundation Exam (2018).
ITIL 2011 Practice questions (2019).
Taught by
ITIL School
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Reviews
5.0 rating, based on 1 Class Central review
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Great learning
Taking what new skills I had learnt during the course and then getting out onto a real site to complete an audit.
Exciting stuff.”
“The enthusiasm the tutors brought to the course engendered a positive and questioning atmosphere, excellent course.”
