ITIL, ITSM, IT Service Delivery Management Tutorial

ITIL, ITSM, IT Service Delivery Management Tutorial

Kavin Kumar via YouTube Direct link

1. What is ITIL | ITSM | IT service | Define ITIL | ITIL Tutorial Basics

1 of 39

1 of 39

1. What is ITIL | ITSM | IT service | Define ITIL | ITIL Tutorial Basics

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ITIL, ITSM, IT Service Delivery Management Tutorial

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  1. 1 1. What is ITIL | ITSM | IT service | Define ITIL | ITIL Tutorial Basics
  2. 2 2. Complete ITIL service life cycle stages| Process roles tools | ITIL overview in 10 min
  3. 3 3. ITIL | what is service, service management and stake holder
  4. 4 4. ITIL| define what is Process | Function | Role
  5. 5 5. ITIL |What is Service Strategy | Purpose and Objectives
  6. 6 6. ITIL | Types of Services | Core, enabling, enhancing services
  7. 7 7. ITIL | Service value creation |utility and warranty
  8. 8 8. ITIL | value creation | service assets | resource and capability
  9. 9 9. ITIL | Service Package and service level package
  10. 10 10. ITIL | Demand Management purpose,scope,objectives
  11. 11 11. ITIL | service portfolio management Management purpose,scope,objectives
  12. 12 12. ITIL | Financial Management purpose,scope,objectives
  13. 13 13. ITIL | business relationship Management purpose,scope,objectives
  14. 14 14. ITIL l |What is Service Design | Purpose Objectives Roles
  15. 15 15. ITIL | service design roles | 4Ps of service management
  16. 16 16. ITIL tutorial | Service Design Package
  17. 17 17. ITIL| service catalogue management | 2 and 3 view presentation
  18. 18 18. ITIL | Service Level Management | Service Design Process | SLA structures
  19. 19 19. ITIL | Supplier Management overview
  20. 20 20. ITIL | Capacity Management process overview
  21. 21 21. ITIL | Availability Management process overview | Incident Lifecycle
  22. 22 22. ITIL | access or security Management process overview | Service Design
  23. 23 23. ITIL | Design coordination process overview
  24. 24 24. ITIL | Service transition overview
  25. 25 27. ITIL | Service Asset and Configuration Management SACM Process overview
  26. 26 28. ITIL | Release and Deployment Management process overview
  27. 27 29. ITIL | Knowledge Management process overview
  28. 28 30. ITIL| service operation overview
  29. 29 31. ITIL | Event Management Process Overview
  30. 30 32. ITIL | Incident management overview | workflow
  31. 31 33. ITIL | Problem Management Process Overview
  32. 32 34. ITIL | Request fulfillment Process Overview
  33. 33 35. ITIL | Access Management Process Overview
  34. 34 36. ITIL | IT service desk function Overview | Types
  35. 35 38. ITIL | Application Management Function Overview
  36. 36 39. ITIL | IT Operation Management Function Overview
  37. 37 40. ITIL | Continuous Service Improvement overview
  38. 38 41. ITIL | seven step improvement process
  39. 39 43. ITIL | important key terms and concepts in service management

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