Leveraging Internal Knowledge: Building AiKA at Spotify

This conference talk explores the development of AiKA, Spotify's RAG-based internal "artificial intelligence knowledge assistance" platform designed to provide developers with instant access to organizational knowledge. Learn why Spotify created this solution to address the challenges of information retrieval in a large organization. The speakers detail the technologies, methodologies, and integration approaches used to build AiKA into Spotify's existing infrastructure. Discover how the platform's flexible API enables engineers to ingest custom knowledge sources, tailoring the tool to specific team needs while promoting self-service and continuous learning throughout the organization. The 26-minute presentation by Majd Salman and Jofre Mateu Matesanz from Spotify offers valuable insights for organizations looking to leverage AI for internal knowledge management.