Explore a 30-minute USENIX LISA21 conference talk on revolutionizing SRE practices during the COVID-19 pandemic. Learn how StackPulse adapted to remote work challenges while rapidly expanding their team. Discover the journey of reorganizing SRE tools, culture, and methodologies, including the initial assumptions, key learnings, and final outcomes after a year of transformation. Gain insights into democratizing responsibilities, empowering autonomy, implementing playbooks, fostering a new state of mind, and embracing declarative workflows. Understand the human aspects of change management, cultural shifts, and the evolution of ownership in a disorganized SRE environment.
Overview
Syllabus
Introduction
Agenda
Our Story
Status Quo
Additional Challenges
What Does Disorganizing Mean
democratizing the responsibility
empowering autonomy
playbooks
state of mind
declarative workflows
how did we do it
human parts of the involvement
accepting the new normal
honeymoon
individuality
cultural change
Ownerships
Summary
Taught by
USENIX
