This course covers the essentials of using the ServiceNow platform, including navigating the user interface, working with lists and forms, utilizing the knowledge base, configuring instances, designing forms, creating templates, managing notifications, administering the Service Catalog, generating reports, and finding resources. The course aims to teach users the foundational skills needed to effectively utilize ServiceNow for various organizational needs. The teaching method involves a combination of theoretical explanations, demonstrations, and hands-on practice exercises. This course is intended for individuals who are new to ServiceNow or those looking to enhance their understanding of the platform's core functionalities.
Overview
Syllabus
Getting started with the Now Platform user interface.
Getting started with the application navigator.
Getting started with lists.
Getting started with forms.
How to use the knowledge base.
Overview of platform architecture.
Configuring your instance with guided setup.
Form layout and design.
Applying and creating form templates.
Configuring inbound actions and notifications.
Service Catalog administration overview.
Getting started with reports.
Locating resources.
Taught by
ServiceNow Support
