Successfully Communicating with Your Customers

Explore effective customer communication strategies in this conference talk from PASS Data Community Summit. Learn to identify your customers, bridge communication gaps with non-technical stakeholders, and master the art of requirements-gathering. Discover techniques for translating customer needs to technical teams, keeping stakeholders informed, and avoiding surprises. Gain insights on turning customers into allies and avoiding an "us vs. them" mentality. Enhance your career success by developing valuable communication skills for technologists. This talk is part of the Communication for Technical Professionals Learning Pathway and was originally presented at PASS Summit 2019.