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Watch a conference talk from Copenhagen Developers Festival where Flavia Circiumaru shares valuable insights on managing support systems for mature software products. Learn how FundApps transformed their support model after identifying critical challenges in their traditional rotational support system. Discover the journey from a standard engineer rotation model to building a dedicated support team, prompted by issues like context switching, incomplete handovers, and significant unaccounted work hours. Gain practical knowledge about implementing effective support practices that enhance customer response quality and product resilience in the financial compliance industry. Explore real-world examples of how organizational changes can address challenges like postponed roadmaps, undocumented changes, and budgetary issues, ultimately leading to a more efficient support ecosystem. Walk away with actionable strategies to evaluate and potentially restructure your product's support model for long-term success.
