UVDesk - Open Source, Self Hosted Help Desk and Support Ticketing Software
Awesome Open Source via YouTube
Overview
Explore an open-source, self-hosted help desk and support ticketing software in this 33-minute tutorial video. Learn about UVDesk's features through a demo site walkthrough, then follow step-by-step instructions for installation using Docker and Docker-Compose. Set up the system, complete the first-run wizard, and customize your fresh install with branding and email configurations. Discover how to create prepared messages, saved replies, and ticket types. Conclude with practical guidance on working with tickets to efficiently manage customer support operations.
Syllabus
Beginning
Introduction to UVDesk
Looking at their Demo Site
Installing UVDesk
Start our System with Docker-Compose
The UVDesk First Run Wizard
Looking at our Fresh Install
Branding White-labeling
Email Setup Incoming / Outgoing
Prepared Messages
Saved Replies
Ticket Type Setup
Working with Tickets
Taught by
Awesome Open Source