This course provides an introduction to ServiceNow and key features in the Now platform. By the end of the course, learners will understand the basics of ServiceNow, its implementation steps, and various modules such as ITOM, HR, ITSM, SecOps, GRC, customer workflows, and Service Portal. The course is designed for individuals interested in learning about ServiceNow and its functionalities. The teaching method includes watching introductory videos and demos to grasp the concepts effectively.
Overview
Syllabus
What is ServiceNow?.
Tips on Having A Successful ServiceNow Implementation — 5 KEY Steps from CEO of GlideFast Consulting.
ServiceNow Overview and Demo.
An Introduction to ITOM in ServiceNow.
An Introduction to Human Resources (HR) in ServiceNow.
An Introduction to IT Service Management (ITSM) in ServiceNow.
An Introduction to Security Operations (SecOps) in ServiceNow.
An Introduction to Governance, Risk & Compliance (GRC) in ServiceNow.
An Introduction to Customer Workflows in ServiceNow.
An Introduction to Service Portal in ServiceNow.
Taught by
GlideFast Consulting
