Customer Relationship Management Courses and Certifications

Customer Relationship Management

8 reviews

Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM.

• edX
• 6 weeks, 3-5 hours a week
• On-Demand
• Free Online Course (Audit)

Customer Analytics

17 reviews

Explore customer analytics with the University of Pennsylvania's 5-week course. Learn data collection methods, predictive tools, and how analytics inform business decisions.

• Coursera
• 11 hours 48 minutes
• On-Demand
• Free Online Course (Audit)

Strategies for Converting and Retaining Customers Online

88 ratings at Coursera

Learn to convert and retain customers online with this 4-week course from UC Irvine. Explore search engine marketing, effective ad campaigns, landing page analysis, and customer retention tactics.

• Coursera
• 10 hours 45 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

Customer Relationship Management for Marketers

Boost your marketing skills with this 11-week course from the Indian Institute of Management Bangalore. Learn CRM strategies and marketing essentials for better brand visibility.

• edX
• 11 weeks, 2-4 hours a week
• On-Demand
• $378.00

Customer Success Manager: Fundamentals to your CSM career

5720 ratings at Udemy

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise

• Udemy
• 1 hour 53 minutes
• On-Demand
• Paid Course

Customer Success | How to Actively Engage Your Customers

5179 ratings at Udemy

Learn effective customer engagement strategies with this 1-2 hour course. Gain insights into the Customer Engagement Value Chain, customer personas, and journey mapping to enhance business growth.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course

Customer Experience Management (CX): MASTERCLASS 2024

3928 ratings at Udemy

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.

• Udemy
• 9 hours 2 minutes
• On-Demand
• Paid Course

Customer Success: Build Cross-Functional Relationships

2462 ratings at Udemy

Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Customer Success | How to Listen to Today's Customers

2398 ratings at Udemy

Learn to leverage social media for customer engagement and create a winning strategy with this 1-2 hour course. Gain insights from successful brands and propel your career forward.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Fundamentals of Real Customer Success

2280 ratings at Udemy

Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

CRM: Customer Relationship Management

1960 ratings at Udemy

Learn to boost sales and customer loyalty with this 1-2 hour course on Customer Relationship Management (CRM). Gain practical tools to avoid common mistakes, develop strong relationships, and devise effective CRM strategies.

• Udemy
• 1 hour 40 minutes
• On-Demand
• Paid Course

Customer Success: How to Reduce Churn and Increase Retention

1193 ratings at Udemy

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Professional Diploma in CRM Platforms Management

627 ratings at Udemy

CRM Platforms at Sales, Service, Marketing and Business Management (Siebel, Dynamics CRM/365, Salesforce, SAP CRM)

• Udemy
• 1 hour 49 minutes
• On-Demand
• Paid Course

Learn to Create Amazing Customer Experience Blueprints

580 ratings at Udemy

Master customer strategy with this short Udemy course. Learn to create effective customer experience blueprints, leverage customer emotions, and use persona's to excite employees.

• Udemy
• On-Demand
• Free Online Course

Customer Retention: Maximise Your Profits

509 ratings at Udemy

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits.

• Udemy
• 1 hour 39 minutes
• On-Demand
• Paid Course