Customer Support Courses and Certifications

Master Ticketing System & Help Desk Fundamentals

164 ratings at Udemy

Applies to ANY system | Build Strong Processes | Support Your Team | Streamline Operations | Hands-On Experience

• Udemy
• 2 hours 38 minutes
• On-Demand
• Paid Course

Skills and Best Practices for Cloud Support Associates

19 ratings at Coursera

Explore cloud support best practices, tools, and methodologies. Learn from AWS professionals about customer interactions, troubleshooting, and becoming a trusted advisor in the cloud support field.

• Coursera
• 4 hours 53 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

Become a Customer Support Specialist

Develop essential customer support skills: effective communication, problem-solving, de-escalation, and value creation. Master phone and email support, social media engagement, and innovative service techniques.

• LinkedIn Learning
• On-Demand
• Free Trial Available
• 9 courses

Microcredential

Essential New Skills in Customer Support

Discover essential customer support skills: empathy, knowledge management, legendary service, and handling difficult interactions. Enhance your expertise for career growth and improved customer experiences.

• LinkedIn Learning
• On-Demand
• Free Trial Available
• 4 courses

Conf42

LLMs: Revolutionizing Customer Support or Ringing its Death Knell?

Explore the impact of LLMs on customer support, examining pros, cons, hybrid approaches, and stakeholder perspectives for a balanced view of this technological shift.

• YouTube
• 17 minutes
• On-Demand
• Free Video

Data Science Festival

Experimenting with Customer Support Operations

Explore challenges and solutions for conducting product experiments in customer support, focusing on overcoming complexities in operational settings.

• YouTube
• 13 minutes
• On-Demand
• Free Video

Google Cloud Customer Care Fundamentals - Español

Aprenda a utilizar eficazmente el servicio de atención al cliente de Google Cloud, desde la creación de casos hasta su resolución, incluyendo prácticas recomendadas y opciones de asistencia.

• Coursera
• 56 minutes
• On-Demand
• Free Online Course (Audit)

Google Cloud Customer Care Fundamentals-Português Brasileiro

Aprenda a maximizar o suporte do Google Cloud, desde a criação de casos até a comunicação eficaz com engenheiros, entendendo prioridades, SLOs e processos de escalonamento.

• Coursera
• 51 minutes
• On-Demand
• Free Online Course (Audit)

Introduction to Technical Support

1093 ratings at Coursera

Learn essential IT support skills, explore career paths, and gain hands-on experience with ticketing systems. Develop a customer-focused mindset and understand industry tools for a successful technical support career.

• Coursera
• 12 hours 26 minutes
• On-Demand
• Free Online Course (Audit)

CompTIA A+ Core 1 (220-1201) Full Course & Practice Exam

29571 ratings at Udemy

Pass the CompTIA A+ Core 1 (220-1201) exam with help from a top expert in the field!

• Udemy
• 1 day 1 hour 55 minutes
• On-Demand
• Paid Course

CompTIA A+ Core 2 (220-1202) Full Course & Practice Exam

9039 ratings at Udemy

Pass the CompTIA A+ Core 2 (220-1202) exam with help from a top expert in the field!

• Udemy
• 1 day 13 hours 19 minutes
• On-Demand
• Paid Course

Customer Service Training: Dealing with Difficult Customers

6444 ratings at Udemy

Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills

• Udemy
• 1 hour 41 minutes
• On-Demand
• Paid Course

IT Support Technical Skills Bootcamp

3855 ratings at Udemy

Hands-on Technical skills for IT Support Professionals

• Udemy
• 1 day 15 hours 33 minutes
• On-Demand
• Paid Course

Empathy For Customer Service That Feels Personalized

3213 ratings at Udemy

Make your customers feel special by using empathy and Emotional Intelligence. Delight clients and earn their loyalty!

• Udemy
• 1 hour 29 minutes
• On-Demand
• Paid Course

Customer Support Skills

2762 ratings at Udemy

Get trained in the basic skills required to be successful in customer support

• Udemy
• On-Demand
• Free Online Course