Service Cloud Courses and Certifications

Salesforce

Dive Into Service Cloud for Salesforce Admins

Enhance customer service with Service Cloud: set up knowledge bases, customize apps, streamline workflows, and enable multi-channel engagement for efficient case management.

• Trailhead
• 3 hours 30 minutes
• On-Demand
• Free Online Course

Salesforce

Service Cloud for Slack

Improve customer service using Service Cloud and Slack

• Trailhead
• 1 hour 45 minutes
• On-Demand
• Free Online Course

Salesforce Admin & Platform App Builder For Beginners

1429 ratings at Udemy

Want to pass Salesforce Administrator and Platform App Builder Certification Course? This course is all you need!

• Udemy
• 1 day 17 hours 58 minutes
• On-Demand
• Paid Course

Complete Salesforce LIGHTNING Certified Administrator

785 ratings at Udemy

85 Question Practice Test Included! Plus downloadable resources and section quizzes.

• Udemy
• 12 hours 23 minutes
• On-Demand
• Paid Course

The Complete Salesforce Advanced Administrator Certification

613 ratings at Udemy

A complete course covering the essentials for an advanced administrator (ADM 211) & helps pass certification (CRT 211)

• Udemy
• 1 day 4 hours 4 minutes
• On-Demand
• Paid Course

Salesforce Certified Advanced Administrator - Part 2

441 ratings at Udemy

Second of a Three-Course Certification Series for the Salesforce Advanced Administrator Certification - In Lightning

• Udemy
• 5 hours 36 minutes
• On-Demand
• Paid Course

Salesforce Admin Essentials: From Beginner to Pro

230 ratings at Udemy

Salesforce administration, Salesforce CRM, Salesforce platform, User management, Data management, Security and access

• Udemy
• 1 day 19 hours 29 minutes
• On-Demand
• Paid Course

Salesforce Admin Practise exam pluse Full tutorial.

56 ratings at Udemy

Salesforce certification practise exam with tutorial

• Udemy
• 9 hours
• On-Demand
• Paid Course

LearnKartS

Salesforce Introduction

12 ratings at Coursera

Comprehensive introduction to Salesforce CRM, covering cloud basics, user setup, customization, and essential features for effective sales and customer service management.

• Coursera
• 4 hours 14 minutes
• On-Demand
• Free Online Course (Audit)

Salesforce Administrator Cert Prep: 3 Sales, Marketing and Service Applications

100 ratings at LinkedIn Learning

Learn how to administer the sales, marketing, and service applications in the Salesforce ecosystem, as you study for the third domain of the Salesforce Certified Administrator exam.

• LinkedIn Learning
• 2 hours 3 minutes
• On-Demand
• Free Trial Available

Salesforce

Manage Programs with Nonprofit Cloud

Improve your service delivery with Salesforce for Nonprofits.

• Trailhead
• 4-5 hours
• On-Demand
• Free Online Course

Salesforce

Get Started with Service Cloud for Lightning Experience

Improve the productivity of your customer service team by moving your org to Lightning Experience.

• Trailhead
• 12-13 hours
• On-Demand
• Free Online Course

Salesforce

Use Data Insights Across Salesforce

Leverage Data Cloud to enhance Salesforce functionality across Sales, Service, Commerce, and Marketing, unlocking valuable insights and enabling personalized customer experiences.

• Trailhead
• 50 minutes
• On-Demand
• Free Online Course

Salesforce

Make CRM + AI + Data Your Trusted Formula

Explore how the power of Salesforce can create a 360-degree view of your customer. Learn how to make smarter decisions, power automation, and build trusted AI using the most popular Salesforce products and technology.

• Trailhead
• 9 hours 50 minutes
• On-Demand
• Free Online Course

The Social Guide

Salesforce CRM Demo 2024 - Salesforce for Beginners Tutorial

Explore Salesforce CRM basics through a comprehensive demo, learning essential features and functionalities for beginners in 2024.

• YouTube
• 29 minutes
• On-Demand
• Free Video