Technical Support Courses and Certifications

Avid Media Composer Troubleshooting (Live Online)

8 ratings at CourseHorse

Unlock the key to efficient troubleshooting in the world of video editing with this practical workshop.

• CourseHorse
• 18 hours
• On-Demand
• $1,425.00

Learning IT Help Desk for Beginners

1924 ratings at Udemy

Must know skills for Helpdesk and Service Desk Professionals!!

• Udemy
• 4 hours 26 minutes
• On-Demand
• Paid Course

Apple Certified Support Professional Training 2025

643 ratings at Udemy

Apple Device Support Exam (SUP-2025) Preparation for iOS 18 and macOS 15 Sequoia.

• Udemy
• 7 hours 6 minutes
• On-Demand
• Paid Course

Technical Diagnostics and Troubleshooting Techniques

83 ratings at Coursera

Learn essential IT support skills: diagnose and resolve hardware, software, and network issues across operating systems. Gain practical experience through a capstone project, preparing you for entry-level IT positions and MS-900 certification.

• Coursera
• 20 hours 27 minutes
• On-Demand
• Free Online Course (Audit)

Dell

Dell Technologies Technical Support for Hardware

13 ratings at Coursera

Master hardware troubleshooting techniques for client and enterprise systems, from component identification to diagnostics and repairs, preparing for technical support roles in IT environments.

• Coursera
• 14 hours 44 minutes
• On-Demand
• Free Online Course (Audit)

Dell

Dell Technologies Technical Support for Software

Master essential tech support skills for operating systems, software troubleshooting, and system optimization. Learn to diagnose issues, implement solutions, and utilize key support tools for effective IT problem-solving.

• Coursera
• 10 hours 17 minutes
• On-Demand
• Free Online Course (Audit)

Dell Microcredential

Dell Technologies Technical Customer Support Specialist

Master essential technical support skills, from hardware fundamentals to customer service excellence, preparing for a rewarding career as a Dell Technologies Support Specialist.

• Coursera
• On-Demand
• Paid Course
• 5 courses

Hardware and Operating Systems

97 ratings at edX

This course will help you develop the skills to install and set up an operating system and gain expertise on hardware components, including motherboard, CPU, hard drives and more.

• edX
• 6 weeks, 9-11 hours a week
• On-Demand
• Free Online Course (Audit)

Technical Support Basics for Everyone

40 ratings at edX

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree.

• edX
• 5 weeks, 9-12 hours a week
• On-Demand
• Free Online Course (Audit)

Providing Technical Support for AWS Workloads

Master AWS cloud infrastructure troubleshooting and support techniques, from EC2 and Lambda to VPC and RDS. Learn preventative measures, best practices, and effective problem-solving strategies for various customer scenarios.

• edX
• 3 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)

Introduction to Computers (CompTIA A+ Certification) (Live Online)

179 ratings at CourseHorse

Learn the skills to become a Computer Technical Support Specialist in this hands-on course at Borough of Manhattan Community College.

• CourseHorse
• 84 hours
• On-Demand
• $914.00

Troubleshooting Skills For Technical Support Specialist

528 ratings at Udemy

Learn Network Sniffing, Command Line, Windows 10 Pro Tools, Domain Controllers and more. Case Studies 100% Hands-on.

• Udemy
• 2-3 hours
• Finished
• Free Online Course

Introduction to Technical Support

1113 ratings at Coursera

Learn essential IT support skills, explore career paths, and gain hands-on experience with ticketing systems. Develop a customer-focused mindset and understand industry tools for a successful technical support career.

• Coursera
• 12 hours 26 minutes
• On-Demand
• Free Online Course (Audit)

Providing Technical Support for AWS Workloads

66 ratings at Coursera

Learn to troubleshoot AWS workloads, from infrastructure basics to advanced scenarios. Gain skills in problem-solving, using support tools, and implementing preventative measures for various AWS services.

• Coursera
• 7 hours 4 minutes
• On-Demand
• Free Online Course (Audit)

IT Support Technical Skills Bootcamp

4104 ratings at Udemy

Hands-on Technical skills for IT Support Professionals

• Udemy
• 1 day 15 hours 3 minutes
• On-Demand
• Paid Course