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Intro
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Classroom Contents
Building Service Ownership Using Documentation, Telemetry, and a Chance to Make Things Better
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- 1 Intro
- 2 Service ownership, defined
- 3 Obstacles to successful service ownership
- 4 Distributed tracing, defined
- 5 Relationships matter
- 6 Traces = raw material, not finished product
- 7 Centralized documentation
- 8 Why is documentation important?
- 9 Iterating toward ownership
- 10 More context -- mitigating facter
- 11 Dynamic alert delivery
- 12 Handling alerts
- 13 Improving postmortems
- 14 Postmortems are documentation
- 15 Why is improving oncall important?
- 16 Determining SLOS
- 17 Derive internal SLOs using tracing
- 18 Why are SLOs important?
- 19 3-piece puzzle review
- 20 Making changes
- 21 Ownership = Accountability + Agency
