Customer Service Courses and Certifications

Customer Service Fundamentals

1 review

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start y…

• Coursera
• 4 weeks long
• On-Demand
• Free Online Course (Audit)

Satisfaction Guaranteed: Develop Customer Loyalty Online

You made it! Satisfaction Guaranteed: Develop Customer Loyalty Online is the seventh and final course in the Google Digital Marketing & E-commerce Certificate. In this course, you’ll explore strategies for building customer loyalty in e-commerce. You’ll…

• Coursera
• 4 weeks long
• On-Demand
• Free Online Course (Audit)

From Likes to Leads: Interact with Customers Online

From Likes to Leads: Interact with Customers Online is the third of seven courses in the Google Digital Marketing & E-commerce Certificate. This course will help you develop social media marketing strategies. Social media is a key digital marketing chann…

• Coursera
• 5 weeks long
• On-Demand
• Free Online Course (Audit)

CVS Health

Retail Customer Service

The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchan…

• Coursera
• 5 weeks long
• On-Demand
• Free Online Course (Audit)

CVS Health

Interacting with Customers

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In…

• Coursera
• 4 weeks long
• On-Demand
• Free Online Course (Audit)

CVS Health

Introduction to Customer Service

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that…

• Coursera
• 4 weeks long
• On-Demand
• Free Online Course (Audit)

CVS Health

Preparing for Your Call Center Customer Service Role

Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first intervi…

• Coursera
• 2 weeks long
• On-Demand
• Free Online Course (Audit)

CVS Health

Call Center Customer Service

The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with pr…

• Coursera
• 5 weeks long
• On-Demand
• Free Online Course (Audit)

Introduction to Technical Support

1 review

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an inside…

• Coursera
• 5 weeks long
• On-Demand
• Free Online Course (Audit)

Learn the inbound methodology and the flywheel as a core part of any inbound business

• HubSpot Academy
• 1-2 hours worth of material
• On-Demand
• Free Certificate

Customer Care Strategies for a New Business

Secure the success of your business as you discover the techniques to better understand your customers in order to retain them.

• FutureLearn
• 1 hour a week, 4 weeks long
• Self paced
• Free Online Course (Audit)

Technical Support Basics for Everyone

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree.

• edX
• 9-12 hours a week, 5 weeks long
• Self paced
• Free Online Course (Audit)

Ultimately, the customer is the sole judge of the quality of an organizations’ offer and is the actor that, in one way or another, pays for it. Due to this, the customer experience is important and a point of departure for marketing and organizational de…

• Independent
• 20 weeks long
• On-Demand
• Free Online Course

State Bank of India

Fundamentals of Customer Centricity

De-code the practice of a customer-centric approach to achieve service excellence, sustainable customer delight and positive advocacy.

• edX
• 1-4 hours a week, 5 weeks long
• Self paced
• Free Online Course (Audit)

Glion Institute of Higher Education

The Luxury Industry: Customers and Luxury Experiences

13 ratings at FutureLearn

Understand the role of customer experiences in the luxury industry and what luxury experiences may look like in the future.

• FutureLearn
• 3 hours a week, 3 weeks long
• Self paced
• Free Online Course (Audit)