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Introduction
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Classroom Contents
The Upset Patient - Toolkit for the Difficult Encounter
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- 1 Introduction
- 2 Teaching Points
- 3 Medical Interviews
- 4 Teenage Daughters
- 5 About 1530 of difficult encounters
- 6 Complaint driven system
- 7 Most errors dont cause lawsuits
- 8 Most errors dont become litigation
- 9 Wendy Levinson study
- 10 How long does a patient have to talk
- 11 Whats the real number
- 12 floaters
- 13 listen
- 14 recognize early
- 15 diagnose relationship issues
- 16 open questions
- 17 empathy listening
- 18 big emotion
- 19 different goals
- 20 goals
- 21 chief concern
- 22 doorway question
- 23 what is empathy
- 24 what is temptation
- 25 try not to tend
- 26 reflective listening
- 27 data effort
- 28 reflection
- 29 rhythm
- 30 nonverbal
- 31 leaning in
- 32 being heard
- 33 seek to understand
- 34 Toolkit
- 35 Do something over and over
