Get started with custom lists to organize and share courses.

Sign up

Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Understanding User Needs

University of Michigan via Coursera

0 Reviews 101 students interested
  • Provider Coursera
  • Subject Design & Creativity
  • Cost Free Online Course (Audit)
  • Session In progress
  • Language English
  • Certificate Paid Certificate Available
  • Effort 4-8 hours a week
  • Start Date
  • Duration 5 weeks long
  • Learn more about MOOCs

Taken this course? Share your experience with other students. Write review

Overview

Sign up to Coursera courses for free Learn how

Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design.

Learners will be introduced to numerous techniques to gather data from and about users.

This course is part of the User Experience (UX) Research and Design specialization offered on Coursera.

What you'll learn:

Find out what user needs assessments are, what qualitative research is, and how the two are related.
Learn an end-to-end methodology for qualitative research that is suited for understanding user needs. The methodology
includes knowledge of semi-structured interviews, in-situ observation, and affinity walls.
Be exposed to good practices for conducting semi-structured interviews, in-situ observation, and affinity walls.
Gain some experience with semi-structured interviews, in-situ observations, and affinity walls.

Syllabus

WEEK 1

Lesson 1: Introduction and Qualitative Research Overview

 

WEEK 2

Lesson 2: Interview Protocols

 

WEEK 3

Lesson 3: Interviews, Observation, and Data Extraction

 

WEEK 4

Lesson 4: Affinity Walls and Analysis

 

WEEK 5

Lesson 5: Conclusion

 

Taught by

Kentaro Toyama

Help Center

Most commonly asked questions about Coursera Coursera

Reviews for Coursera's Understanding User Needs
Based on 0 reviews

  • 5 star 0%
  • 4 star 0%
  • 3 star 0%
  • 2 star 0%
  • 1 star 0%

Did you take this course? Share your experience with other students.

Write a review

Class Central

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free

Never stop learning Never Stop Learning!

Get personalized course recommendations, track subjects and courses with reminders, and more.