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Crisis Response Management

State Bank of India via edX


In this course, we’ll explore stages of crisis and how managers and leaders can affect business turn-around after a crisis through decision making, stakeholder management and rebuilding trust.

This e-lesson adopts a 7-step pedagogy design which is balanced between theory and praxis.

  • Inspire – Faculty videos on topics that are critical
  • Empower – Share your thoughts and point of view with other learners on the discussion forum
  • Self-assess & measure – a few self-assessments and exercises to introspect and find out where you are
  • Learn fast – Quick wins by transferability of the learning back to work place
  • Immerse – Further your knowledge and expertise through readings and discussions
  • Customize – Use the framework, templates and worksheets to create and retain for your business
  • Application – Action tips, Essentials and best practices from across domains

Join this course and develop ‘ stand-out’ leadership behaviors and traits will help you tide over crisis that can come your way.


Program coverage

  • What is a crisis?
  • Internal & External causes of crisis
  • How to avoid and where to start after a crisis hits your business
  • Two leadership disciplines to master
  • Sustaining business performance during a crisis
  • Stakeholder analysis: Managing key relationships affected by your company’s crisis and re-building trust
  • Communications: Strategic messaging during crisis and managing the media
  • Creating opportunity: Transitioning from reactive crisis management behaviors to proactive crisis leadership

Taught by

Somashekhar Krishnamani


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