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Online Course

Designing the User Experience

University System of Maryland and University of Maryland, College Park via edX


Designing the customer and user experience is essential to creating great products today. Gone is the old paradigm of “form follows function” model of design. The process must be iterative and follow the best product design and development processes. While designing a great user experience can be a lengthy and expensive process, there are approaches to doing it faster and smarter, without compromising results.

This essential product management course explains key design thinking principles around personas, story mapping, and prototyping. Product managers need to know and appreciate product designer tools and processes. By combining these principles with good scrum processes, you’ll learn to create great products that don’t sacrifice design for functionality or feasibility.

This course enables students to transition from ideas to prototyping and concept testing of their products and services. Students learn how best to effectively translate ideas into marketable offerings so that the best product and service ideas are harnessed and create real value for customers and the organization. Emphasis is placed on an integrated and interdisciplinary approach to engineering design, concurrent engineering, design for manufacturing, industrial design, and the business of new product development. Topics include design methods, modeling and simulation, material and manufacturing process selection, platform and modular design, mass customization, planning and scheduling.


Module 1: Development Processes and Organizations

Module 2: Concept Generation and Selection

Module 3: Product Design and Architecture

Module 4: Principles of Prototyping and User Experience

Module 5: Wireframing and Prototyping Models

Module 6: Robust Design Considerations

Module 7: Testing and Troubleshooting

Module 8: Project Management

Taught by

Cait von Schnetlage

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3.7 rating, based on 7 reviews

Start your review of Designing the User Experience

  • Anonymous

    Anonymous completed this course.

    The videos are too long, bordering on rambling, trying to cover too much material in one course. It's supposed to be about designer user experience, but veers into very short overviews of project management, manufacturing, sustainability, and software...
  • Anonymous

    Anonymous completed this course.

    There are 3 or more videos that need to be edited, at the beginning it shows parts that wanted to be redone and they were left as part of the video.

    Good content for high level but the quality of the video doesn't look very professional. Also the instructor looks very experienced but not very professional sometimes.
  • Anonymous

    Anonymous completed this course.

    Really enjoyed the interaction of the presenter, the examples and visuals much easier to absorb and remember. This was a more technical module for me, but it got my brain working and thinking in different ways. Well presented!!
  • Anonymous
    Videos are not very solid in terms of explanation, it is mostly reading those slides and running through them at fast pace. It is more like book based slides and nothing special or interesting . They are very long and boring.
  • Profile image for Arthi Duraisamy
    Arthi Duraisamy

    Arthi Duraisamy completed this course, spending 3 hours a week on it and found the course difficulty to be medium.

    It was quite clear and understandable for someone from different background. I liked the professor and not sure whether I would have completed the course without her humor.
  • Anonymous

    Anonymous completed this course.

    Great course!! Really enjoyed it. It covers a alot!! The course was broken up nicely and the videos were very easy to follow. The teacher was very good, clear and good fun
  • Yakubu Akaba

    Yakubu Akaba completed this course, spending 4 hours a week on it and found the course difficulty to be easy.

    While the course is very rich and insightful, it could have been better if the presenter is a bit more assertive and sure footed.

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