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Online Course

Six Sigma: Define and Measure

All-Time Top 100

Technische Universität München (Technical University of Munich) via edX

(72)
9.1k
Found in Business
  • Provider edX
  • Cost Free Online Course (Audit)
  • Session Self Paced
  • Language English
  • Certificate $99 Certificate Available
  • Effort 3-4 hours a week
  • Duration 8 weeks long
  • Learn more about MOOCs

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Overview

Understand the background and meaning of Six Sigma and the five steps of the DMAIC process improvement flow: Define, Measure, Analyse, Improve and Control. Discuss what "Quality" means and how to identify the Voice of the Customer.

You will learn how to set an improvement project goal, calculate process yield, and identify Critical to Quality parameters.

You will learn how to map a process and to use the necessary statistical techniques to establish the baseline performance of a process and to calculate the process capability.

To complement the lectures, we provide interactive exercises, which allow learners to see the statistics "in action." Learners then master the statistical concepts by completing practice problems. These are then reinforced using interactive case-studies, which illustrate the application of the statistics in quality improvement situations.

Upon successful completion of this program, learners will earn the TUM Lean and Six Sigma Yellow Belt certification, confirming mastery of Lean Six Sigma fundamentals to a Yellow Belt level. The material is based on the American Society of Quality (www.asq.org) Body of Knowledge up to a Green Belt Level. The Professional Certificate is designed as preparation for a Lean Six Sigma Green Belt exam.

Syllabus

Week 1: Six Sigma Introduction
Introduction to the Six Sigma Methodology and the DMAIC process improvement cycle. Understand the contributors to the cost of quality. Discuss the difference between defects and defectives in a process and how to calculate process yield, including comparison of processes of different complexity using the metric DPMO.
 
Week 2: DEFINE - Defining the Problem
Discuss how to understand customer expectations, using the Kano Model to categorize quality characteristics. Start the first and difficult task of a Six Sigma project, Defining the Problem, and review the key content in a Project Charter.
 
Week 3: MEASURE - Statistics Review
Review of random variables and probability distributions used commonly in quality engineering, such as Binomial, Poisson and Exponential. Cover descriptive statistics, emphasizing the importance of clearly communicating our results of our project.
 
Week 4: MEASURE - Normal Distribution
Learn the characteristics of the Normal Distribution and how to use the Standard Normal to calculate probabilities related to normally distributed variables. Cover the Central Limit Theorem, and how it relates to sampling theory.
 
Week 5: MEASURE - Process Mapping
Introduce Process Mapping, including SIPOC and Value Stream Mapping. We identify the Critical-to-Quality characteristic for a Six Sigma project

Week 6: MEASURE -  Measurement System Analysis
Learn the basics of Measurement Theory and Sampling Plans, including
Precision, Accuracy, Linearity, Bias, Stability, Gage Repeatability & Reproducibility
 
Week 7: MEASURE - Process Capability
Introduction to Process Capability and the metrics CP/CPK for establishing our baseline process performance.
 
Week 8: Quality Topics and Course Summary
Cover the basics of Tolerance Design and the risk assessemnt tool Failure Mode and Effects Analysis (FMEA).
Review the complete Six Sigma Roadmap before summarizing and closing the course.

Taught by

Martin Grunow and Holly Ott

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Reviews for edX's Six Sigma: Define and Measure Based on 72 reviews

  • 5 stars 94%
  • 4 stars 6%
  • 3 star 0%
  • 2 star 0%
  • 1 star 0%

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  • 1
Umang M
Umang completed this course, spending 19 hours a week on it and found the course difficulty to be hard.
The course content is very much helpful and informative. The course really helps to gain insight into the lean production and six sigma. The concepts are very much latest and related with industry.

The course has helped me a lot for securing the internship at Schaeffler Company. The material has proved to be very much useful with the project I am working in Schaeffler.

The instructor, Dr. Holly Ott, was one of the best I had ever experienced, coming from an in-class and online university-level course perspective. Not only were her lectures engaging and informative b…
Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
The professor Holly Ott understands what a S.M.A.R.T (specific measurable attainable realistic time) quality objective actually is for a each of her lectures. Furthermore she follows the 3E( FEMA Reinforcing the perception of fair treatment 3E) of communication which most people fail to do in lectures. Some students do not give her enough credit for how she sets up her lectures and her practice question are very good preparations for her quizzes/homework assignments. I have seen a lot of professors in my lifetime none of them of them were ever actually good, very intelligent people that mostl…
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Alexander M
Alexander completed this course, spending 4 hours a week on it and found the course difficulty to be medium.
This course teaches you the foundation knowledge required to master Lean manufacturing. Passing the 3 courses of Edx with Tum university you can achieve a yellow belt certificate in lean manufacturing that is a great acknowledgement and starting point to develop a career in any manufacturing company. Green belt certificate can also be achieved through this university based in Munich.

The classes are given using recorded videos in English. Subtitles and power point presentations to improve e following of the classes are also made available. Every chapter is wrapped up with a quiz. …
Was this review helpful to you? Yes
Murali K
Murali completed this course, spending 5 hours a week on it and found the course difficulty to be medium.
Exceptional learning experience with TUM. A must do course for anyone who wants to learn/understand the basics of Six Sigma to perfection.

Each and every aspect of the course were very informative and knowledgeable. Coming from a humble background, its like a dream come true learning from a reputed institute like TUM, having such a wonderful and experienced staff and diverse fellow learners.

The words from Dr. Reiner Hutwelker is still ringing in my ears " Six sigma is a vision and a Six Sigma Project is just one step to this perfection"

Madam Holly, You are the best teacher a student can ask for. Explaining every concept just like a mother teaches her kids with so much patience, clarity and with a smile on the face.
Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
This course is exceptionally good. Holly, the course instructor is an excellent teacher. This course feels like a real project. Case studies of real companies are also included in it, which makes it more interesting. Many guest lectures from different reputed personals in the field of Quality Engineering are added. And the most important, the course instructor Holly possess very nice attitude, she isn't not like those boring professors. I feel proud to be a part of this program. Unfortunately, I got late to register in this session thus I had to audit it. But I will take this course in the next session again so that I can earn a certificate too.
Was this review helpful to you? Yes
Mayank A
Mayank completed this course, spending 8 hours a week on it and found the course difficulty to be medium.
This course is exceptionally good. Holly, the course instructor is an excellent teacher. This course feels like a real project. Case studies of real companies are also included in it, which makes it more interesting. Many guest lectures from different reputed personals in the field of Quality Engineering are added. And the most important, the course instructor Holly possess very nice attitude, she isn't not like those boring professors. I feel proud to be a part of this program. Unfortunately, I got late to register in this session thus I had to audit it. But I will take this course in the next session again so that I can earn a certificate too.
Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
This is without doubt, one of the best course about six sigma, no just in EDX website,but in our quality world. I think the best thing in our lives in access a good education, even thoug if we don´t have enough Money to do it, and TUM gave me that opportunity. I live in Brazil, in a poor countryside and cause of it I´m Always trying to get a good education, to improve myself and achieve my carreer gols. This course help me me a lot, with the best teachers and good material. Thank you TUM.
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Anonymous
Anonymous completed this course.
The material is very useful, and the course is easy to understand. Holly Ott is a very good professor, and the videos make the concepts clear. She regularly re-caps the basic principles as she lectures through the material, which really helps with understanding. The many examples and case studies are very helpful in solidifying understanding of the concepts as well. Also, with videos, you can pause and re-start as needed and you can read the script so as not to miss anything important. The handouts include the information, tables, bullets, and charts in the lecture's PowerPoint presentati…
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Anonymous
Anonymous completed this course.
The course is very well structured and the lessons are great. The instructor (Holly) is giving a lot of good examples to show how the theory can be used in practise. There is quite a lot of calculations involved so if your math skills are rusty it may take some more hours than the estimated hours to finish the course. I think it is a very good thing that there are plenty of excersises available so you can get some routine and check that you have understood everything.
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José C
by José completed this course, spending 5 hours a week on it and found the course difficulty to be medium.
This course covers a widespread variety of topics, all related and linked to the first two phases of DMAIC cycle.

Complexity used it's fine and the way topics are explained is amazing, most of the time you don't need to replay videos because you can understand them from the very first time.

Teacher Holly Ott leaves you with the least amount of questions and doubts unsolved.

I recommend this course to anyone who doesn't know anything about Six Sigma but is willing to learn from the basic to an intermediate level.
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Grzegorz W
Grzegorz completed this course, spending 3 hours a week on it and found the course difficulty to be medium.
Grzegorz completed this course, spending 3 hours a week on it and found the course difficulty to be medium.

I find this course and the Six Sigma and Lean: Quantitative Tools for Quality and Productivity program as one of the best I've ever participated in. I highly recommend to anyone who would like to start the Lean Six Sigma journey. Once program completed, the Green Belt certyficate is in hand coverage.

Thank you Holly Claudia Ott, Technical University Munich and edX.

#leansixsigma #leanmanufacturing #sixsigma
Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
I completed this course and Six Sigma: Analyze, Improve, Control and Lean productrion from TUM, which gave me the certification of "Six Sigma and Lean: Quantitative Tools for Quality and Productivity Record" and a Six Sigma Yellow belt capabilities.

I work as a R&D engineer. Even though I didn't even expect but these courses gave me new HELPFUL knowledge even in my work! I enjoyed the course and Holly as the main lecturer on the lessons is joy to follow to.
Was this review helpful to you? Yes
Yadhunath K
Yadhunath completed this course, spending 5 hours a week on it and found the course difficulty to be medium.
Prof Holly,

I am happy to inform you that I have now passed the Green Belt certification of ASQ . Waiting for the certificate to arrive.

Even though my experience span over 27 yrs in the industry, I could not formally get educated in the Six Sigma BOK. Your course helped me a lot in this regard. Many thanks to you , Prof Zubair and to your entire team of this course.

Thank You once again
Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
The three courses in the series (Six Sigma: Define and Measure, Six Sigma: Analyze, Improve, Control and Lean Production) are excellent.

I did some other courses on the EDX platform, but I was impressed with the content of these TUM School of Management courses and especially with Professor Holly Ott's ability to lead the classes.

I have learned a lot and I have applied the acquired knowledge to my work.
Was this review helpful to you? Yes
Maisaa M
Maisaa completed this course, spending 10 hours a week on it and found the course difficulty to be easy.
I did all three courses of Lean six sigma Yellow belt. I was very happy with the way the videos are explained, I loved the way the Core team explain the course. They explains the lecture in a very good toned way that you won’t get bored, they explain the course in depth giving examples and references that you can use as your guide. I wish they could do the same thing on EdX for the Green Belt.
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Anonymous
Anonymous completed this course.
I completed the course and am now taking the second. It is a high quality course and very fair. I'd rate it favorably to some for credit coursework I have done. I'm aiming for the university's TUM Yellow belt available when obtaining required score (70% I believe) on all three courses in the series (~$270.) Excellent value. Thank you for this opportunity!
Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
Great course. Continous improvement foundations and essentials as clear as you need them to apply to your duties. Congratulations on TUM team for this course and the whole Six Sigma Professional Series. A must do if you are willing to comprehend and improve processes efficiently.
Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
The content is well simplified and the course team is very helpful and responsive.

Thanks to the course team for such a great effort.
Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
The course content, delivery and pace were just right. Although this was my first time taking a course in Quality Management (lean six sigma), I had clarity and a good grip of the theories taught.
Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
This is perhaps the most demanding course in the Six Sigma Yellow Belt Certification, but like the others - it's greatly designed and with some work can be successfully mastered.
Was this review helpful to you? Yes
  • 1

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