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# Six Sigma: Define and Measure

### Overview

In this first course of the Six Sigma Program, you will understand the background and meaning of Six Sigma and the five steps of the DMAIC process improvement flow: Define, Measure, Analyze, Improve, and Control. Discuss what "Quality" means and how to identify the Voice of the Customer.

You will learn how to set an improvement project goal, calculate process yield, and identify Critical-to-Quality parameters.

You will learn how to map a process and to use the necessary statistical techniques to establish the baseline performance of a process and to calculate the process capability.

To complement the lectures, we provide interactive exercises, which allow learners to see the statistics "in action." Learners then master the statistical concepts by completing practice problems. These are then reinforced using interactive case studies, which illustrate the application of the statistics in quality improvement situations.

Upon successful completion of this program, learners will earn the TUM Lean and Six Sigma Yellow Belt certification, confirming mastery of Lean Six Sigma fundamentals to a Green Belt level. The material is based on the American Society for Quality (www.asq.org) Body of Knowledge up to a Green Belt Level. The Professional Certificate is designed as preparation for a Lean Six Sigma Green Belt exam.

### Syllabus

Week 1: Six Sigma Introduction
Introduction to the Six Sigma Methodology and the DMAIC process improvement cycle. Understand the contributors to the cost of quality. Discuss the difference between defects and defectives in a process and how to calculate process yield, including a comparison of processes of different complexity using the metric DPMO.

Week 2: DEFINE - Defining the Problem
Discuss how to understand customer expectations, using the Kano Model to categorize quality characteristics. Start the first and difficult task of a Six Sigma project, Defining the Problem, and review the key content in a Project Charter.

Week 3: MEASURE - Statistics Review
Review of random variables and probability distributions used commonly in quality engineering, such as Binomial, Poisson, and Exponential. Cover descriptive statistics, emphasizing the importance of clearly communicating the results of your project.

Week 4: MEASURE - Normal Distribution
Learn the characteristics of the Normal Distribution and how to use the Standard Normal to calculate probabilities related to normally distributed variables. Cover the Central Limit Theorem, and how it relates to sampling theory.

Week 5: MEASURE - Process Mapping
Introduce Process Mapping, including SIPOC and Value Stream Mapping. We identify the Critical-to-Quality characteristic for a Six Sigma project

Week 6: MEASURE - Measurement System Analysis
Learn the basics of Measurement Theory and Sampling Plans, including
Precision, Accuracy, Linearity, Bias, Stability, Gage Repeatability & Reproducibility

Week 7: MEASURE - Process Capability
Introduction to Process Capability and the metrics CP/CPK for establishing our baseline process performance.

Week 8: Quality Topics and Course Summary
Cover the basics of Tolerance Design and the risk assessment tool failure Mode and Effects Analysis (FMEA).
Review the complete Six Sigma Roadmap before summarizing and closing the course.

### Taught by

Martin Grunow and Holly Ott

## Reviews

4.9 rating, based on 1,404 Class Central reviews

Start your review of Six Sigma: Define and Measure

• Elias Elias

Elias Elias completed this course.

First and foremost, I want to convey my utmost gratitude, praise, and appreciation to Holly Ott for her skillful execution and expertise conducting the course. She made the course interesting as an online course can be. Even for someone who has been...
• Anonymous

Anonymous completed this course.

My name is Rony Tabari and I am from Indonesia, I am currently undertaking a role as an Operations Improvement Advisor for Phu Bia Mining (PBM) with operations in Laos as one of the producing assets for PanAust in South East Asia. First of all, I would...
• Hi, I am Husain from Bahrain, and I work in financial services and insurance industry. For a quite long period of time, I became very interested in process improvement and quality assurance for financial services. I have read a lot of books and internet...
Hi! My name is Julio Alvarado. I´m from Panama, and I work on the shipping industry, more specifically, my job position is Marine Scheduler. My primary role surrounds coordinating / planning the vessel´s schedule integrity, so that we meet our customer´s...
• I'm Soham Bhosale from Mumbai, India. I have recently gave my Last Semester exam for Mechanical Graduation and now looking for Job to develop myself and learn new skill for my future endeavors.

Actually I started this course the day after I appeared for my last subject paper and when i started the course it felt like I am learning some kind of management mantra which after implementing in Industry would change the way we produce goods and after going through many lectures and study materials I was right it was teaching us how to Define and measure the Product competency.

I would recommend this course for everyone who wants to learn Six Sigma Green Belt, as this is the first step towards the green belt.
• My name is Arantxa and I am from Mexico, I'm a Manufacturing Engineer. This course has been great to take. The topics are very well explained in each of the videos and it also helps a lot the practical examples and lectures about how to apply the different concepts and how are they used in the industry.

This course has helped me to profundize my knowledge on Six Sigma methodology and to learn new concepts and topics which were unfamiliar to me. Holly has been an excellent teacher, making the lectures really interesting and easy to take. I highly recommend this course and I'm looking forward to take the next course in this plan.
• Anonymous
Hello, My name is Faisal Enad S Alenezi. As I know from my experience from a bachelor's degree Dr Holly Ott, was one of the best I had ever experienced coming from an in-class and online university-level course perspective. Furthermore, I want to convey...
• Katerina Christopoulos
My name is Katerina Christopoulos and I have an MEng degree in Mechanical Engineering. I am currently between jobs (I have just moved to Munich in pursuit of my next role - this was a great coincidence!) and having worked as a Project Quality Engineer...
• Useful contents that are fairly paced focused on learning the concepts. Provides very good understanding of design and measure module.
• Anonymous

Anonymous completed this course.

Hello, I am Nuruzzaman Faruqui from Dhaka, Banglades. I am an Electrical Engineer and working in a Mobile Telecom Company with the technical Project Team of my company. I have to work & perform with different project all over the year. For me this a...
• Anonymous

Anonymous completed this course.

Hello, I am Prashant Bhavsar from India, working for an Automotive Industry in India. Let me first thank Prof. Holly Ott for her incredible skill for making this course easier. Her presentation and delivery of the course was excellent and made it easy...
• ALLUVADA SRINIVASA RAO
Hi everybody, First of all I would like to say thank you to our faculty Prof. Holly Ott from TUM school of Management for a well organized videos and slides. It’s a good opportunity for me to learn about six sigma : Define and measure. I would also...
• Anonymous
Marvin Clarke. Alcoholic Beverage Industry My name is Marvin Clarke. I have worked in Alcoholic Beverage Production for over 14 years. I strongly recommend this course, Define & Measure, to every and anyone with a high level of commendation to the Technical...
• Anonymous

Anonymous completed this course.

It was a great honour to provide a review related to the Six Sigma Online Course by the Technical University of Munich through EDx. Browsing the internet, you’ll find that tons of institutions, organizations and various groups are offering similar Six-Sigma...
• Emmanuel Nyarko is taking this course right now.

This course has help me understand better what process improvement entails. i have also get know more about satisfying the needs of the customer,how to collect accurate data,how to execute improvment projects, etc. it has also help me to gain insight to how to organize my workplace to improve my efficiency and effectiveness. Applying the visual management concept at my workplace has help boost employee moral and performance.
• Anonymous
Name: Gentian Location: Turin (Italy) Three specific things learned in this course: 1. How to get to the Critical to Quality Characteristics (CTQs) of a product? In order to develop a new product or to improve a new one, the Voice of the Customer...
• Anonymous
The overall course arrangement and structure is useful and very systematic for all manufacturing and Development process engineer who involve in new/existing process, product and package development and for existing process, product and package face quality...
• Didi Xu
My name is Didi. I am working in a fast-moving consumer goods company in Germany which is well-known for its cleaning tools, such as cloths, sponges, gloves, mops, buckets and etc. I used to work in the R&D department for around 10 years, but since last...
• Anonymous
There are three (3) specific things I learned in Six Sigma: Define and Measure. 1) The DMAIC process provides a structured approach to reduce the variation of a process. 2) Measuring samples of a process using Cp and Cpk help identify process capability...
• Justin, engineering student from Singapore I've learnt a great deal of depth about how to use statistics in evaluating quality metrics, which were so useful and powerful in building concrete evidence and basis for process improvements. This is a very...

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