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Online Course

Six Sigma: Define and Measure

All-Time Top 100

Technische Universität München (Technical University of Munich) via edX

(252)
Found in Business Courses
  • Provider edX
  • Cost Free Online Course (Audit)
  • Session Self Paced
  • Language English
  • Certificate $99 Certificate Available
  • Effort 3-4 hours a week
  • Duration 8 weeks long
  • Learn more about MOOCs

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Overview

Understand the background and meaning of Six Sigma and the five steps of the DMAIC process improvement flow: Define, Measure, Analyze, Improve and Control. Discuss what "Quality" means and how to identify the Voice of the Customer.

You will learn how to set an improvement project goal, calculate process yield, and identify Critical-to-Quality parameters.

You will learn how to map a process and to use the necessary statistical techniques to establish the baseline performance of a process and to calculate the process capability.

To complement the lectures, we provide interactive exercises, which allow learners to see the statistics "in action." Learners then master the statistical concepts by completing practice problems. These are then reinforced using interactive case studies, which illustrate the application of the statistics in quality improvement situations.

Upon successful completion of this program, learners will earn the TUM Lean and Six Sigma Yellow Belt certification, confirming mastery of Lean Six Sigma fundamentals to a Green Belt level. The material is based on the American Society for Quality (www.asq.org) Body of Knowledge up to a Green Belt Level. The Professional Certificate is designed as preparation for a Lean Six Sigma Green Belt exam.

Syllabus

Week 1: Six Sigma Introduction
Introduction to the Six Sigma Methodology and the DMAIC process improvement cycle. Understand the contributors to the cost of quality. Discuss the difference between defects and defectives in a process and how to calculate process yield, including a comparison of processes of different complexity using the metric DPMO.

Week 2: DEFINE - Defining the Problem
Discuss how to understand customer expectations, using the Kano Model to categorize quality characteristics. Start the first and difficult task of a Six Sigma project, Defining the Problem, and review the key content in a Project Charter.

Week 3: MEASURE - Statistics Review
Review of random variables and probability distributions used commonly in quality engineering, such as Binomial, Poisson, and Exponential. Cover descriptive statistics, emphasizing the importance of clearly communicating the results of your project.

Week 4: MEASURE - Normal Distribution
Learn the characteristics of the Normal Distribution and how to use the Standard Normal to calculate probabilities related to normally distributed variables. Cover the Central Limit Theorem, and how it relates to sampling theory.

Week 5: MEASURE - Process Mapping
Introduce Process Mapping, including SIPOC and Value Stream Mapping. We identify the Critical-to-Quality characteristic for a Six Sigma project

Week 6: MEASURE - Measurement System Analysis
Learn the basics of Measurement Theory and Sampling Plans, including
Precision, Accuracy, Linearity, Bias, Stability, Gage Repeatability & Reproducibility

Week 7: MEASURE - Process Capability
Introduction to Process Capability and the metrics CP/CPK for establishing our baseline process performance.

Week 8: Quality Topics and Course Summary
Cover the basics of Tolerance Design and the risk assessment tool failure Mode and Effects Analysis (FMEA).
Review the complete Six Sigma Roadmap before summarizing and closing the course.

Taught by

Martin Grunow and Holly Ott

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Reviews for edX's Six Sigma: Define and Measure Based on 252 reviews

  • 5 stars 92%
  • 4 stars 8%
  • 3 star 0%
  • 2 star 0%
  • 1 star 0%

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  • 1
Elias E
Elias completed this course.
First and foremost, I want to convey my utmost gratitude, praise, and appreciation to Holly Ott for her skillful execution and expertise conducting the course. She made the course interesting as an online course can be. Even for someone who has been out of college for 30+ years, she made it understandable....
Was this review helpful to you? Yes
Umang M
Umang completed this course, spending 19 hours a week on it and found the course difficulty to be hard.
The course content is very much helpful and informative. The course really helps to gain insight into the lean production and six sigma. The concepts are very much latest and related with industry. The course has helped me a lot for securing the internship at Schaeffler Company. The material has proved...
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Anonymous
Anonymous completed this course.
Hello, I am Nuruzzaman Faruqui from Dhaka, Banglades. I am an Electrical Engineer and working in a Mobile Telecom Company with the technical Project Team of my company. I have to work & perform with different project all over the year. For me this a is very good initiative to enrolled in this course....
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Anonymous
Anonymous completed this course.
The professor Holly Ott understands what a S.M.A.R.T (specific measurable attainable realistic time) quality objective actually is for a each of her lectures. Furthermore she follows the 3E( FEMA Reinforcing the perception of fair treatment 3E) of communication which most people fail to do in lectures....
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Anonymous
Anonymous completed this course.
My name is Cole Shaigec and I am a management student at the London School of Economics. I highly commend Dr. Ott and her colleagues at TUM for their work in putting together this spectacular course. Dr. Ott is an exceptionally skilled teacher. She conveyed the material in an engaging, clear, and concise...
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Anonymous
Anonymous completed this course.
Hello, I am Prashant Bhavsar from India, working for an Automotive Industry in India. Let me first thank Prof. Holly Ott for her incredible skill for making this course easier. Her presentation and delivery of the course was excellent and made it easy for someone like me who is out of college from...
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Anonymous
Anonymous completed this course.
It was a great honour to provide a review related to the Six Sigma Online Course by the Technical University of Munich through EDx. Browsing the internet, you’ll find that tons of institutions, organizations and various groups are offering similar Six-Sigma Training Course. They usually have a time...
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Anonymous
Anonymous completed this course.
Kit Siang Tan, working in a power tool company as an R&D Engineer. 1. I learnt from this course a solid foundation on how to judge the quality of the processes involved in manufacturing parts I developed for my products. Given that certain dimensions defined are super critical to ensure functionality...
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Alexander M
Alexander completed this course, spending 4 hours a week on it and found the course difficulty to be medium.
This course teaches you the foundation knowledge required to master Lean manufacturing. Passing the 3 courses of Edx with Tum university you can achieve a yellow belt certificate in lean manufacturing that is a great acknowledgement and starting point to develop a career in any manufacturing company....
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Konstantinos P
Konstantinos completed this course, spending 4 hours a week on it and found the course difficulty to be hard.
I finished the course studying 4 hours a week. I have study business administration 25 years ago, So I remembered material I learned years ago, viewed from a modern view. The material is very well structure and the presentation from Professors Holly Ott, Martin Grunow and the team is excellent. The...
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Norvin C
Norvin completed this course, spending 10 hours a week on it and found the course difficulty to be medium.
My name is Norvin from Bellevue, WA-USA with a background in Mechanical Engineering. As I write this I am in between roles as well as a Co-Founder of an early stage startup called Vivify Trucks. The 3 specific things that I learned in this course that should be helpful in the future is Tolerance Design, FMEA, and Central Limit Theorem. I found that being able to replay, rewind, and slow down the lectures made it easier to grasp with a level of certainty the fundamental topics covered in this course. Having completed this course and the other 2 courses within the professional certificate program, I feel relieved to have obtained LSSYB after touching upon bits and pieces of Six Sigma concepts throughout my professional career but not necessarily the whole picture which I feel the Lean Six Sigma Yellow Belt professional certificate program provides. Anyhow, I welcome and look forward to the opportunity to gaining a Green Belt certification in the near future.

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Anonymous
Anonymous completed this course.
Very interesting & helpful course - would highly recommend it to anyone who would like to add extra value to your current or future company. Six Sigma is a well-known process improvement concept that's been around for decades - for a reason!

The course is self-paced, which is great and the videos explaining the subjects are very clear, the team (especially Prof. Hott) takes her time to respond to your questions if you have any. The tests and homework is easy if you understand the subject - try to do more than just memorize the concept, in order to get the most out of it!

The course says it takes 3-4 hours a week, this is only to watch the videos & do the homework. If you truly want to know & understand (not just memorize) the concepts, I would guess between 2-3 hrs a day. But that's just me, my summary is 100 pages long with 18k words, so maybe I'm just a bit more extreme than others. But either way, it is well worth it!

NW
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Anonymous
Anonymous completed this course.
After completing this course, I realized its implications on a main task in my work in the field of cell-based immunotherapy: continuous process monitoring. APPRECIATED ASPECTS: - The concepts are well introduced, starting always with the big picture down to its details, then back again to the big...
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Murali K
Murali completed this course, spending 5 hours a week on it and found the course difficulty to be medium.
Exceptional learning experience with TUM. A must do course for anyone who wants to learn/understand the basics of Six Sigma to perfection.

Each and every aspect of the course were very informative and knowledgeable. Coming from a humble background, its like a dream come true learning from a reputed institute like TUM, having such a wonderful and experienced staff and diverse fellow learners.

The words from Dr. Reiner Hutwelker is still ringing in my ears " Six sigma is a vision and a Six Sigma Project is just one step to this perfection"

Madam Holly, You are the best teacher a student can ask for. Explaining every concept just like a mother teaches her kids with so much patience, clarity and with a smile on the face.
Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
Alaina G. Deitzel, Philadelphia, PA, United States BSE, Bioengineering, experience in Metal Finishing Industry, seeking employment in the Pharmaceutical Industry. This course brings a focused perspective on the definition of quality, and the information necessary to quantify quality. In the day to...
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Anonymous
Anonymous completed this course.
My name is Prateek, I work as a software developer in Montreal, Canada. I took this course last year with the intention of understanding operations and statistics to get the big picture of all and varying processes that run in an organization.

I find the teaching style very convenient, there are a good amount of questions to assess what we learn at the end of each section, and the topics are repeated and summarized over and over again so that DMAIC, SIPOC, SIX SIGMA, and other concepts become second nature.

At the end of the course, I have learned a lot, and now, I can better support by managers and sponsors during ongoing or other improvement-projects/new projects I participate in as a team member.

Was this review helpful to you? Yes
Anonymous
Anonymous completed this course.
I work in semiconductor/electronics industry as a quality manager in Malaysia. This course is very informative and provides useful tools to help me apply the concept of define and measure in my workplace and further enhance the way my team conducts improvement project. The real life examples given are awesome, 6 sigma improvement project can be applied in any areas or fields as long as we know there's a customer's expectation to fulfil, and costs need to be competitive. I have been struggling to get a good project charter template, I do hope to have a copy of the 6 sigma project charter presenting at the end of the course for my reference.

Thanks for giving me such a good learning experience.
Was this review helpful to you? Yes
Mohamed R
by Mohamed completed this course, spending 4 hours a week on it and found the course difficulty to be medium.
Re submitting this review due to forgetting to sign in!

I was able to take the courses of the entire track through an initiative provided by the our government here to expand the students and graduates understanding of certain topics. This has been one of the most beneficial experiences I've been through. I took this course during my summer vacation as I thought it would help me with my graduation project. What I thought was absolutely correct, this course has helped me in an un measurable way in my graduation project. not just with my graduation project but it expanded my way of thinking to the extent that I believe I might be implementing DMAIC methodologies in my everyday life.
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Anonymous
Anonymous completed this course.
Course is good but i am a little unsatisfied with the Lecturer Holy Ott. Found her confused no of times and also calculation was wrong. Also she was a bit not so clear with the concepts and fail to make students understand the concept in one go.I have to go through no of references for understanding normal distribution calculation and some other concepts too. She is good but not a good teacher. You should must provide no of references to understand the concept.Overall its a good experience. Thank You providing the no of course at this platform , it is helping alot to improve knowledge at many aspects and also the best use of time during lockdown because of pandemic CORONA. Thanks.
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Anonymous
Anonymous completed this course.
This course is exceptionally good. Holly, the course instructor is an excellent teacher. This course feels like a real project. Case studies of real companies are also included in it, which makes it more interesting. Many guest lectures from different reputed personals in the field of Quality Engineering are added. And the most important, the course instructor Holly possess very nice attitude, she isn't not like those boring professors. I feel proud to be a part of this program. Unfortunately, I got late to register in this session thus I had to audit it. But I will take this course in the next session again so that I can earn a certificate too.
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  • 1

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