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University of Minnesota

Managing Employee Performance

University of Minnesota via Coursera


Once you have hired good employees, the next step that successful people managers take is to develop the full potential of their employees. Performance management is a process that helps managers achieve the goal of getting the best from their employees.

In this third course in the Human Resources for People Managers specialization, we will discuss the skills and key processes you will need to develop your employees to attain department and organizational goals. These skills will include setting clear expectations, providing positive and corrective feedback, and delivering an effective performance appraisal.


    • In this module, you will begin your journey into learning about managing employee performance for your organization. We will cover performance management fundamentals and discuss ways to be more strategic in implementing better performance management in your organization. Two key elements that will be useful to people managers in this module are the difference between performance appraisals and performance management and recognizing how performance management can affect your organization.
    • In this module we will begin to put structure around performance management. We will discuss the difference between results and behavior and how to describe and identify performance objectives and standards. You will also learn how to identify employee skills and how you can use this to develop performance standards. Finally, you will learn about three ways to measure results and behaviors and the different benefits and limitations each approach offers.
    • In this module, you will learn the fundamentals of performance reviews. You will learn the steps for conducting an effective performance review, timing and frequency, and how to create individual development plans for your employees. Another key element in this module is feedback; You will learn the components of effective feedback, the advantages and disadvantages of multirater feedback, and why giving feedback is so important. Finally, you'll learn ways to avoid rater bias and elements for best practice in performance reviews.
    • You are now ready to bring things full circle. In this module you will learn how to create a positive performance culture in you organization. You will learn the fundamentals of creating civility in your organizational cultures, as well as ways to identify and correct incivility, which can weaken your organization's performance. Finally, you will learn about building a culture that focuses on values and strengths. A culture that creates and reinforces positive norms and values is a culture that helps your organization grow. It is important to "walk the talk" and model the behaviors of positive performance culture.

Taught by

Larry Bourgerie


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4.5 rating, based on 10 reviews

Start your review of Managing Employee Performance

  • Anonymous
    It was a wonderful course. I would definitely recommend it to anyone who deals with performance reviews and giving feedback in general. The course content was easy to understand and engaging with a few challenging assignments.
  • Anonymous

    Anonymous completed this course.

    The content is very good. The instructor is engaging. The videos are a good balance, some a little long, but generally not too bad. The peer reviewed assignment was extremely frustrating because the peers who review may or may not use the provided rubric...
  • Anonymous
    I highly recommend this course. I could understand in a deeper way the importance of Managing Employee Performance. I learned why it matters, how to do it, etc. The teacher was easy to follow and provided very good examples throughout the course. I could also learned about why culture matters in a performances review and how to establish it in a positive way in the organization. Thank you University of Minnesota, thank you Larry Bourgerie, Thank you Coursera.
  • Anonymous
    I have never imagined that performance management is about growing and developing staff...been looking at it from the perspective of appraisals.

    I appreciate this very well thought and articulated course. I am a different HR practitioner
  • Anonymous
    This course is really complement and I really love to learn completely. This course made my day to be meaningful in online-learning. Thank you Coursera and University of Minnesota.
  • Anonymous

    Anonymous completed this course.

    Great course!

    It's narrated very well and gives you a lot of insight information on practical as well as on theorethical basis. I have beeen working in the HR field for the past five years and learned quite a lot of useful information with this course, would definitely recommend to anybody working in the field!
  • Anonymous

    Anonymous completed this course.

    It is way too repetitive and although it is shorter than the other courses of this specialization (HRM: HR for People Managers) it seemed to be much longer.
  • Anonymous

    Anonymous completed this course.

    An excellent course with challenging assignments, informative lectures, and a very good professor. I urge students of HR to do this course.
  • Anonymous

    Anonymous completed this course.

    The content of this course is good and relatively up to date. It is suitable for most new, entry-level or even mid-level HR professionals. The presentation, however, was off-putting and often distracting. The Professor is clearly an expert in this field, but not great at oral presentation. If you can get past the presentation, there are some valueable points here. I particularly enjoyed the section on culture!
  • Ahmed Abubakar Ndakene

    Ahmed Abubakar Ndakene completed this course, spending 2 hours a week on it and found the course difficulty to be medium.

    Really enjoyed the course. I am saying a big thank you to the university of Minnesota for the wonderful opportunity given.

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