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Microsoft

MS-102 Manage your Microsoft 365 tenant

Microsoft via Microsoft Learn

Overview

  • Module 1: Configure administrative roles in Microsoft 365
  • By the end of this module, you will be able to:

    • Describe the key admin roles in Microsoft 365 and identify when they should be assigned to users
    • Identify the key responsibilities of the Exchange Administrator role
    • Identify the key responsibilities of the SharePoint Administrator role
    • Identify the key responsibilities of the Modern Desktop Administrator role
    • Identify the key responsibilities of the Security and Compliance Administrator role
    • Identify the key responsibilities of the Teams Administrator role
    • Delegate admin roles to partners
    • Elevate privileges to access admin centers by using Azure AD Privileged Identity Management
  • Module 2: Manage tenant health and services in Microsoft 365
  • By the end of this module, you will be able to:

    • Monitor your organization's Microsoft 365 service health in the Microsoft 365 admin center
    • Develop an incident response plan to deal with incidents that may occur with your Microsoft 365 service
    • Request assistance from Microsoft to address technical, pre-sales, billing, and subscription support issues
  • Module 3: Deploy Microsoft 365 Apps for enterprise
  • By the end of this module, you will be able to:

    • Describe the Microsoft 365 Apps for enterprise functionality
    • Configure the Readiness Toolkit
    • Plan a deployment strategy for Microsoft 365 Apps for enterprise
    • Complete a user-driven installation of Microsoft 365 Apps for enterprise
    • Identify the mechanisms for managing centralized deployments of Microsoft 365 Apps for enterprise
    • Deploy Microsoft 365 Apps for enterprise with the Office Deployment Toolkit
    • Deploy Microsoft 365 Apps for enterprise using group policy
    • Describe how to manage Microsoft 365 Apps for enterprise updates
    • Determine which update channel and application method applies for your organization
  • Module 4: Implement Office Telemetry
  • By the end of this module, you will be able to:

    • Identify the five components of the Office Telemetry Dashboard
    • Describe the typical deployment requirements and issues when deploying Office Telemetry
    • Describe the types of data collected by the Office Telemetry Agent
    • Install and configure Office Telemetry
  • Module 5: Implement Microsoft Viva Insights (Workplace Analytics)
  • By the end of this module, you will be able to:

    • Describe how Viva Insights (Workplace Analytics) can help organizations analyze sales productivity and manage effectiveness and space planning
    • Describe how data protection is maintained in Workplace Analytics
    • Describe how data privacy is maintained in Workplace Analytics
    • Configure Workplace Analytics

Syllabus

  • Module 1: Configure administrative roles in Microsoft 365
    • Introduction
    • Explore the Microsoft 365 permission model
    • Assign admin roles to users in Microsoft 365
    • Explore the Exchange Administrator role
    • Explore the SharePoint Administrator role
    • Explore the Modern Desktop Administrator role
    • Explore the Security and Compliance Administrator roles
    • Explore the Teams Administrator role
    • Delegate admin roles to partners
    • Elevate privileges using Azure AD Privileged Identity Management
    • Knowledge check
    • Summary
  • Module 2: Manage tenant health and services in Microsoft 365
    • Introduction
    • Monitor the health of your Microsoft 365 services
    • Develop an incident response plan
    • Request assistance from Microsoft
    • Knowledge check
    • Summary
  • Module 3: Deploy Microsoft 365 Apps for enterprise
    • Introduction
    • Explore Microsoft 365 Apps for enterprise functionality
    • Explore your app readiness
    • Complete a self-service installation of Microsoft 365 Apps for enterprise
    • Plan a centralized deployment of Microsoft 365 Apps for enterprise
    • Deploy Microsoft 365 Apps for enterprise with the Office Deployment Tool
    • Deploy Microsoft 365 Apps for enterprise using group policy
    • Manage updates to Microsoft 365 Apps for enterprise
    • Explore the update options for Microsoft 365 Apps for enterprise
    • Knowledge check
    • Summary
  • Module 4: Implement Office Telemetry
    • Introduction
    • Examine Office Telemetry functionality
    • Plan an Office Telemetry installation
    • Explore the data collected by the Telemetry agent
    • Install and configure Office Telemetry
    • Knowledge check
    • Summary
  • Module 5: Implement Microsoft Viva Insights (Workplace Analytics)
    • Introduction
    • Examine Workplace Analytics functionality
    • Examine data protection in Workplace Analytics
    • Explore data privacy in Workplace Analytics
    • Configure Workplace Analytics
    • Knowledge check
    • Summary

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